Home Services at The Home Depot

Helpful associates
Nov 7th, 2019

Jun 5th, 2019

$7000 for a complete AC and furnace system on Friday and it stopped cooling by Sunday afternoon. That in addition to an installation that was so bad I asked HD to remove it on Monday. HD subcontracted with one company that subcontracted with third company each blowing me off, telling me I needed to talk to the other company or department! In the meantime HD sent out repair men to try to figure out why it didn’t work. A few weeks later they found a defective coil leaking. Keep in mind I continued to ask them to take it back and give me a refund. Week after that it still wasn’t cooling right. After TWO summer months with no AC they figured out the remaining problems. By then summer was over but they assure me it would work next summer! I never stopped asking for them to take it back but after they finally got it going they took the attitude of " Why are you complaining, we fixed it didn't we?" In the end no one ever took ownership of any wrong doing but the HD corporate customer service graciously offered me a Home Depot gift card in exchange for signing a legal contract to keep quiet. What good is a gift card to a store like this? No one in their right mind would buy from a store that did this to them. Especially after being a loyal Home Depot customer for decades, but not after this train wreck of a buying experience. So why the bad review of this store? This is the store I contacted to purchase the system and the manager of this store blew me off after one of the managers of the subcontracted companies told him the problem was a customer with "unrealistic expectations". He either didn't read my emails or was more concerned with keeping his subcontractors happy over a customer. How do you want to be treated? It’s an easy choice for me since Lowe's is across the street.
Dec 13th, 2017

I always found my stuff there
Sep 23rd, 2016