Allen Edmonds

I came into this store a week ago to buy a pair of brown shoes. I ended up getting help from the store manager, Travis, and ended up buying a pair of black shoes in store and then also ordered a pair of brown shoes in the store, that had to be delivered as they did not have any in store. When the brown shoes came in, they ended up not fitting as expected. I brought them into the store and Travis helped confirm that they were not the correct fit and he ordered me another pair. Those came in and again, they did not fit, and I brought them back to the store and Travis once again, helped me order another pair, in a different size this time. I got the latest pair of brown shoes I ordered in the mail today and the fit is perfect. Giving this store and specifically, Travis, a five-star review for the great customer service when I bought the black shoes at the store and then the constant assistance when ordering these brown shoes and trying to find the right size. I will definitely be going back to this store for future purchases.
Apr 5th, 2024

Veterans discount provided The best part of unboxing these shoes was the delightful smell of new leather. The process of taking them out of the box and bag itself made me feel excited to wear them. I would not recommend immediately throwing them on and doing a full day's work. Wear them them a couple hours here and there in the house to break them in. After the first full day at work I thought twice about putting them back on the next day, but by the third day they were feeling good. Tyler was very helpful. He had me size in a similar shoe (different color) and mailed the color I wanted. I ordered on Saturday and it arrived on Tuesday.
Nov 15th, 2023

Tyler is great!
Nov 9th, 2023

Fantastic assistance from the staff here. Had to make several exchanges for a few different reasons, not one single issue.
Mar 23rd, 2023

This was my first time getting Allen Edmonds shoes, and between the shoes and the service I received I will be a customer for life. I first ordered my shoes online during the yearly sale and the fit was poor. Rather than shipping shoes back and forth to find the right size, I drove 3 hrs to Kansas City, and I am very glad I did. Travis was very professional and knowledgeable about the shoes. He went above and beyond, measuring me and trying every single size/width combination that may work for me (I have a weird foot with wide toes and a narrow heel). He made sure to price match my shoes to the sale price I received even to the point of making sure the tax difference didn't cost me any more. Customer service was better than I have ever received before. The shoes looked amazing, and now that they are broken in fit my feet nearly perfectly.
Feb 1st, 2023