Quest Diagnostics Shawnee Mission

After the self check-in kiosk failed to accept my initial scheduled appointment and my second scheduled appointment for the morning, I was able to reach a representative by phone who got me in for my lab work immediately. Syretta was very understanding, patient and professional in her handling of my situation. Thank you, Syretta, for turning an unpleasant experience around for me this morning!
May 24th, 2020

Best blood draw experience I've had. Dega was kind, professional, great at her job. Clean, quiet facility, appointment was on-time. I'll drive the extra mile again to come back.
May 23rd, 2020

The system is very streamline which is nice but there is absolutely no access to a person until they call your name. I had an appointment this morning but their system went down and no one notified me that I should make other arrangements, these were fasting labs by the way. They are uncaring. They sent me to another location near by who had people waiting for over an hour. I waited for an associate to come out for another person just to talk to someone. I have another non fasting test this afternoon so I called to see if the system was back up, only options for talking were automation so I went to the chat center and cannot speak to a live person. The system answers your questions based on key words and the answers have nothing to do with your question!
Sep 19th, 2019

I was in and out for a pre-employment drug screening in less than fifteen minutes. Staff was as friendly and informative with a professional demeanor. If you have a choice on what Quest to go to in this area, I would drive the extra mile for the experience that you'd normally dread.
Feb 2nd, 2019

I've been to a lot of great quest locations but this one the staff failed to acknowledge me, was extremely rude when another client had to direct her attention to me, and extremely unprofessional. Made a formal complaint.
Nov 7th, 2018