Waters Hardware

Feb 14th, 2024

Dealt with Chase and Christian in the Rental Dept, (Gerken rental?) Both were informative, helpful and great to work with.
Oct 27th, 2023

Oct 12th, 2023

Always friendly Always helpful
Jun 14th, 2023

Very helpful sales assistant helped me find what I needed. She was fantastic and knowledgeable. The rental guy rented out a trencher saying it could do 8 inches when it was only able to do 2, 3, and 4 inch for flower garden boarders. He didn't know how to work the machine because they had just got it from another store. He didn't think the flat rear tire would be an issue, but did fill it up at my insistence. When I discovered this after driving home with the machine. I called the number on the side of the machine. It rang their home office in Paola. They wanted me transferred to the Salina store, but I refused and insisted they verified what I had discovered that this machine intact couldn't trench 8". Then he told me I would have to take the issue to the store manager in Salina. When I drove almost 20 miles back to the store, I didn't get so much as an apology from the rental guy. He gave me my money back. I asked him about the larger trenches that would require a trailer rental. I was willing to pay the extra $60.00 to get the larger unit. However, I asked them to eat the trailer charge. Which I was told he couldn't do. So I said that was fine, I would go elsewhere. Before leaving, a friendly cashier took my number and a message for the store manager to give me a call. The guy called and was unsympathetic for my hour and half loss of time. He blamed the newness of the machine as to why his rental guy wrongly stated the depth capacity. He stated the machine was a recent acquisition, and they hadn't had time to take it out to do any trenching with it for themselves. He simply wanted to have me rent the bigger machine, which would have been another hour loss, not to mention 40 ish miles in a truck with these gas prices + trailer rental. That's a no-go. Your lack of familiarity with a machine is not your customer's issue.
Nov 4th, 2023