Lockton Affinity, LLC

These guys are awful. I have purchased Track insurance. The website defaults to today's date for coverage instead prompting you to pick the track date. It is impossible to correct the binder date in a timely manner. They also charge 11.3% for Credit card use without disclosing it until after the purchase is made. As my confidence waned, I feared what might happen if I actually had a claim. I attempted to cancel, they offered as long as I paid an 20% penalty. What a nightmare. I wish I had never encountered Lockton Track Insurance.
Mar 9th, 2024

Absolute scam! This insurance company refuses to cover camera damage. Save your moneydon't fall for their deceptive tactics
Feb 8th, 2024

Feb 3rd, 2024

I had the pleasure of working with Kellen Russell, Senior Account Manager, on renewing my policy. I say working, but I did very little other than update Ms. Russell on our annual information. She did all of the work. Our policy was again comprehensive and fairly quoted. I highly recommend.
Jan 30th, 2024

Couldnt get them to cancel a policy even with advanced notice, two emails and two phone calls. God forbid if I needed to use the policy. Ill go local next time and I suggest you do the same. EDIT to company response: The third email was answered And a refund was finally initiated after 5 business days that will take an additional 7-10 business days to return money to my account. Company responded to this negative review in a SINGLE business day. If the company wants to know how they can be better, please read the aforementioned edit once again. You can respond to a negative review almost instantaneously, but not 3 emails and two phone calls? I dont think my review will sink the company, nor should it. I do think that, if even one potential customer reads this review and keeps their money out of this companys hands, my missing funds will have not been in vain.
Jan 21st, 2024