Hilton Garden Inn Overland Park

Mar 23rd, 2024

Avoid if you are a business traveler. Will not be flexible if your itinerary changes, and will absolutely ding you for the fee. 10 year diamond and my plans change constantly. This is the first hotel in 10 years that didn't understand that and charged for the change. Probably resold the room any way. You've lost my business forever.
Mar 17th, 2024

Nice place and Clean
Mar 16th, 2024

Great place to get away and enjoy some family time.
Mar 14th, 2024

Couldve stayed at any hotel on my visit to Overland Park, but I chose this location again, and everything was the same as my previous visit. The staff is awesome as always. Since we are Members, we were scheduled for check-in @3pm, but was notified that our room was ready hours early, which was a huge plus because we didn't have to spend unnecessary money trying to pass time somewhere else while we waited. We asked for a playpen when we booked the room, but it wasn't one there when we made it to the room. Wasn't a problem at all for the staff to get one for us. Small things like that would me book a stay with this location anytime I travel to Overland Park. There wasn't any towels when we went to the pool, so we sent a text to the front desk. They were probably busy checking people in or other stuff, which isn't a problem, so I went to the front desk to let them know more towels were needed. The front desk attendant said she would bring them, and she did a short time later. The hotel is usually tidy any other time, but it was alot of guests staying this times for alot of events, so it was some things out of place or some trash here and there. They were on it though, because one minute you'll see something, and the next it's gone. Rooms: Clean Safety: Extra security on the doors Food & drinks: Breakfast isn't free, but it isn't bad for the cost. The breakfast staff, especially the friendly upbeat lady is super courteous and accommodating. Noteworthy details: Get extra towels or anything else when you check-in, because the staff is usually busy attending to other matters for you to have a comfortable and quiet stay.
Mar 16th, 2024