Dunkin'

I enjoy most of the employees here. They greet you with a smile and they r friendly. However. The way the manager talks to them and to guests?!?! Un acceptable. So un professional. I come in every now and then and whenever she is there everyone looks upset, she's always raising her voice and belittling her employees. I think I heard her name was Mandy? Or maybe mindy? I would never have the patience to put up with that kind of behavior. The overall demeanor of the employees is much better when she's not around. Even when she is they try to smile at guests. I don't recommend working here if that's the type of treatment being given. No way. Dunkin. U need to do better. That's my only complaint really. I love the energy from that young lady who wears glasses. I couldn't catch her name but it seems like she juggles drive through and front counter a lot. She always greets with a smile and is so kind. I only come back for the nice employees. That manager needs better training
Apr 2nd, 2024

Absolutely terrible experience. While waiting on order heard manager having tamper tantrum with the employees, and asking them to be in their places. This may be her way of having things in order, however, as a customer, I didnt want to be there a bit, and stared my day as her yelling at her employees. Bad management, terrible experience.
Mar 19th, 2024

Mar 15th, 2024

I like the cold brew. The new remodel and current manager just made going in to this location a treat this morning the employees were smiling and it was a nice experience.
Feb 28th, 2024

Normally have a great experience here. Today was a completely different story. The person taking our order in the drive-thru asked while in the middle of us ordering how many donuts will you be ordering? Our response was were not done ordering yet, so we arent sure. And then she asked the same question again, and we responded with the same answer. Its very odd to ask someone that while in the middle of ordering, especially when the computer that the person is entering the order on will show exactly how many donuts we ordered. Then when they gave us our order, they forgot two of the donuts we ordered and then the lady at the window had the nerve to say sorry, I dont know nothing about it. Cool - so you dont check the orders before you give them to your customers? Do better and stop making lousy excuses.
Mar 21st, 2024