Xfinity Store by Comcast

Horrible service Went to independence store today talked with someone and was doing all the trouble shooting for my phone. Got told I needed to replace the phone itself and it was just a lemon, but that they didn't have mine in stock. Drove all the way out to oletha where they had one on hold for me just to get a worker who swore up and down that he could fix my problem without switching my phone. Gave me a different SIM card and completely ignored me and kept talking over me when I told him the signal wasnt the only problem. Wasted my time, and my gas. Was truly disrespectful and unhelpful.
Mar 14th, 2024

Mar 6th, 2024

Absolutely DO NOT do business here. I have been in multiple times to fix a billing error. An error that was made by the employees that cost me money. And apparently Im not eligible for reimbursement for their mistake. This will be my 5th time going into to fix said error and they still have not been able to fix it. Xfinity will steal your money.
Mar 3rd, 2024

The customer service at this store was terrible. Extremely unhelpful and unfriendly. I went to the Verizon next door and switched carriers immediately because it was that bad.
Mar 2nd, 2024

These idiots are back at it again. Finally got all the holes fixed in my yard that had been going on for 4 months. 2 large open holes for 2 of those months. A week later they dig 3 more holes. 1 in my yard, 1 splitting mine and the neighbors yard 6ft away and another on the other end of his yard. 6 months of "construction" and that's using that word conservatively, more like destroying the yards of everyone in the neighborhood. This tells me that if there was an issue with service it would take months to get fixed while they still happily deduct the monthly payment from your account. Clearwave was in and out of my neighborhood in less than a week! Yards weren't destroyed either, you can't even tell they were here, besides a few small boxes. My yard has 2 large boxes 2ft x 3ft and I'm sure as hell not using these morons. And I'm pretty sure all my neighbors went with clearwave for all the reasons listed above. But it's funny because they say if Comcast offers free service they'll take it while it's free and then cancel it to go back to clearwave. This company is a joke! 2/21/24 yard is still not fixed. Xfinity left their number on my door (Cory I believe) and I've called about my yard needing fixed and nothing has been done. I sent him pics last week for the second time and haven't heard anything. I called him in November and January nothing fixed and my yard was destroyed
Feb 24th, 2024