Custom Works Remodeling Inc

I need to update my review from a four star to a five star. Over time I've seen the commitment to their customers' interests . The percentage of return customers in their database indicates continuity of quality customer collaboration.
Sep 25th, 2023

Custom works has been nothing but great to my family and I. Any questions we had were explained and answered thoroughly with no confusion. Jim and his crew were clean and organized. We couldnt have asked for a better experience. Service: Remodeling
Sep 15th, 2023

We did a full master bath remodel where we gutted it and started from scratch.  He asked us to start right away to be able to keep a crew busy around the holidays.  It was bid as a 3 week job and after the 9th week of only one person showing up (and he only came 3-4 times a week) I finally asked him to leave.  At first I thought he was doing good work so was willing to be patient but the water doesn't run to the drain in the shower but pools along the sides. The painting was sloppy and they tried to charge me for materials from another job and for some items that we bought ourselves.  I would not recommend!
Jul 25th, 2022

BUYER BEWARE. We unfortunately hired this company for a screened-in porch and composite deck project. This was under-bidded by over $10k, and quoted us 4 weeks to finish. We had to fire them from the project at week 11 after very little progress. They just come to collect pay for "labor." WHEN the "crew" will show up, they are unskilled, lazy, and sloppy. DO NOT be assured they are insured. They cut the gutters off without capping or redirecting the water. When it then stormed, the open gutters created a full waterfall funneling into our wall, basement, and subflooring. Think they are insured?? There is NO WAY to talk to the owner Jim after he underquotes you during his initial visit. Thus NO WAY to file an insurance claim for damage. There was so much water in our subfloor it came up through the hardwood. The explanation they give is that Jim has since moved to Florida to flip houses there. You will never talk to him again. He's collecting the checks with no pride in the work. See below for just some of the other issues. - Failed the first city inspection for the deck frame. The city inspectors direct quote after glancing at it for 20 seconds, "Did you build this yourself?" - Ordered the decking wrong TWICE. We finally had to reorder it right ourselves after firing them, thankfully the decking supply company felt bad for us and was very accommodating -Wasted our money on materials that were wrong or the wrong amounts -Blamed "unskilled kids" they had helping them. Although NONE of them know what they are doing. - The other contractors we had out to assess the started project acknowledged the project looked to be done by amateurs who had no idea what they were doing -We hired someone else to finish the project, unfortunately everything was unlevel and required serious jerry-rigging to save us from ripping out and starting new. They left us with a mess. -This company had no intention or skill to finish this project. 11 weeks in and they hadn't even started laying the deck. Which we are thankful for in the end, as they clearly did not know how to and would've blown our composite decking materials and cost us more money. -We all choose carefully to improve our homes and spend our money to create a beautiful space for our families. This company has no respect for that. They will milk the project to get paid for labor with no intention or skill to finish the job and will leave you with an expensive mess to deal with. DO NOT HIRE.
Jun 27th, 2023

Unfortunately we hired Custom Works Remodeling in Oct 2022 to do some general repairs to the exterior of our home & accessory building such as fixing cracked stucco, a minor roof issue, various wood rot, and then caulk & paint. We spent $8000 and after 2 weeks of dealing with poor quality workmanship, knowledge and experience, we made the decision to fire the crew. They clearly did not know what to do for our project, despite prior conversations with the owner (Jim Williams) to have him only send his best most knowledgable crew for our job. They left trash, and tools in our yard, had to be constantly managed in order to keep them on task,...and had to make them "redo" caulking & mortar repairs when they used the wrong kinds of products for the application. Even the stucco patch that was applied by the owner has since cracked out and will need to be re-done.In the end our home was left in a serious state of disrepair. We since have hired another company to complete our project. They stated that most of the work completed by the Custom Works crew will have to be re-done, torn out and or repaired. They were just as astounded as we were.
Mar 15th, 2023