Cosmo Burger @ Lenexa Public Market

Apr 2nd, 2024

Burger was really good and the tater tots were ok.
Mar 25th, 2024

Ordered at the kiosk as I've done in the past and just waited in front of the kiosk on the wall for the text to say my order was ready. Some time passes and the staff are asking others if they were here to pickup but no one asked me anything. I continue to wait but I see a bag sitting but didn't bother to ask if it was my order because I have not moved since I've ordered and no One has addressed me like they did the other guest and I haven't received a text message. Message comes 15min after order was placed which is fine but when I go to get my food and the guy ask what my name is and grabs the bag that appears to be the same bag that's been sitting for awhile (keep in mind burger and fries 10min sitting is equivalent to 30min due to how quickly it gets cold). I ask has that bag been sitting awhile he says no it just came up, I reluctantly believe him because I was looking at my phone for a min so just maybe It could have been a different bag. Get to the car and everything is warm but closer to room temp. I'm instantly annoyed because either you served me old food or you lied and the bag has been sitting in my face the entire time while you looked in my face and didn't bother to say what's the name on the order just to check and make sure my order wasn't ready and you forgot to send my text message. Things happen but service is crucial if you want repeat customers. $15 in the trash because cold food sucks, let's do better. I am editing my review due to the response from ownership. I'm not sure how I ended up with lukewarm food since when I ordered I never left the ordering space, I could see every fresh burger prepared right in front of me however my order didn't reflect what was in my bag and I didn't have the time to get it remade due to picking up my son. However I will admit I was extra excited to get my burger due to it being the only thing I can eat in Lenexa due to limited vegan choices. I didn't think anyone would care about my small disappointment and the fact that a response was made from management made my day. So I revise my review because it's not the end of the world and I have always had great food when I do come to Cosmo. Thank you for response it was really appreciated. I will be back
Mar 24th, 2024

Hands down the worst burger. Way way way to messy, greasy!! Bacon was fatty, patty was way overdone!! We were looking forward to eating here. One size drink! Just nasty burger. Tots were the best part of the meal. We both through the burger away. Will not be back.
Mar 7th, 2024

Feb 21st, 2024