Med Resources

I 1st contacted Med Resc, in person in October, 2023. I talked with a Ms Tiffany, whom was at the front desk. She inturn told me to take the voucher back to my Dr with information that he needed to add to the voucher. I had another appt with my Dr in January at which I forwarded the information from Ms Tiffany. The info she needed was was faxed to her on January 17, 2024. I then called and spoke with Tiffy on or about January 22, 2024. She informed the info was received and she is working on it. I call Med Resc back on or about February 19, 2024. Spoke with a young lady whom transfered me to Ms Tiffany because she is the person working with my case, I got no answer but I left a voice message for Ms Tiffany, I'm checking on the Status of my equipment, if you can please contact me. Left contact information on voicemail, It's now March 3, 2024, I'm still waiting on the Status!! Thank You Med Resources
Feb 29th, 2024

I had excellent service with med resources. After waiting for two weeks with another Company, med resources sent the oxygen out within two hours. The customer service agent I worked with, Tiffany, was very helpful.
Dec 7th, 2023

Can't contact this company, no answer on phone. Read reviews and they aren't my type of company I want to deal with.
Nov 19th, 2023

Poor customer service. Wrong bed delivered but charged for the more expensive bed that had been requested. Repeated calls required to resolve. Would not credit for the bed delivered even though a couple of weeks had transpired. Never were able to talk directly with a person but instead had to exchange voicemails. As of now the correct bed has not yet been received
Oct 14th, 2023

Carrie Rothwell (Billing Specialist/Kansas Location) I am putting you on notice! I was eligible for the CPAP machine through our insurance. However, it was very challenging along with my disability to use it everyday. I finally received a call from Ms. Carrie that I was no longer in compliance and now needed to pay the full bill of the machine. I asked if there was any assistance programs available to pay off the bill. Ms Carrie became irritated and switched me to another rep. The rep sent me the needed forms to fill out a financial assistance consideration. Ms. Carrie called and this is what she said, *Well, just to let you know. You can fill out the forms but you will not get approved. Just to let you know. Almost no one gets approved." I asked her why she would give me that response when she is not the one who approves the application. She was out of line and out of order for even saying such a hateful comment. She was so unprofessional. So if you ever receive financial forms from this company, it is just to pacify you. It's just for show. Ms. Carrie is the adjudicator, Supreme Court Justice and Appellate Officer who let me know that with those forms, it doesn't work and you will ultimately never get approved!#
Aug 29th, 2023