Sleep Number

Excellent representative in Josh Rains
Jan 27th, 2024

So we bought one of these overpriced air mattress. Had cleared out our room. A third party delivered this bed. Only to find out it was broken. They were just trying to get out of our house as quickly as they could without fixing it. Would not hold air or connect to wifi. We were informed they would send someone right out to address the problem even though I told them to just take it back. Was told through a phone call they would have someone out in 2 weeks to fix it. There is no way I'm going 2 weeks without a bed so I informed them to come get it. Was told there was a 498 dollar fee I had to pay or they weren't picking it up. I called the store who was no help as I was informed Sleep number uses a 3rd party vendor for their customer services. They are very rude and said they would review our case and call in another 2 weeks. Despite they delivered us a broken bed, they want us to pay for it. Finally came and picked it up. Was told by their employees it shouldn't of been left broken and even knew who it probably was that keft it. I would not recommend this to anyone. Go buy a cheap air mattress and put a foam topper on it and save a ton of money. So I will file complaints with the bbb and all the consumer product boards as this was a horrible experience that left me scrambling last minute to get a new mattress at the last minute. A hybrid mattress from Sam's that is absolutely comfortable . Don't waste your time. As soon as you buy it they will not help you one bit... oh and of you ask to talk to a tier 2managwr they inform you there is nobody else to talk to so what they say is final. BUYER BEWARE!!!!!!
Mar 27th, 2024

Jan 16th, 2024

Josh is rad. Helped with all our concerns and questions. Maybe tries a bit much but still a good person.
Dec 7th, 2023

We honestly went into the store just to see what types of mattresses we each needed but Daniel, the manager on duty, was amazing. He walked us through everything, explained how the mattresses work and that parts can be replaced as needed so the investment is totally worth it. We ended up with a flex top king with moving base and Im so excited for it to be delivered!
Oct 12th, 2023