Acme Floor Co Inc

Dont work here! Very unorganized and unprofessional!
May 13th, 2023

Friendly and professional
Jul 21st, 2022

Jun 25th, 2022

Excellent service, ultimate quality!
Sep 24th, 2021

We built a new home they they put the hardwood floors in. When we moved in I notice that the floor was cupping and I thought I we see how they handle the winter being dried out. Well come March I still had cupping and now had some gaps in the floor. Called them to come look. The gentleman said that the floor is cupping because I mop the floor really wet and I told him I dont own a mop then he said its be of when they laid them (which was August). I said but the floor is gapped too, he ignored me. We saw some other spots and he took some pictures and said they would fix those. I never heard from them again. I called because my one year warranty was coming up and they had no idea of what I was talking about. They scrambled around and sent some guys over. They had no idea what to fix. The gentljeman didnt have the pictures that he took. The guys that can to fix the spot said that the floor was really cupped and needs to be fixed. I called again about the cupping and said it needs to be fix. They came out again as said that the floor was like this because I mopped with a wet mopped. I told them again that I dont own a mop, I have a dry mop. Then they said they would have to get back to me. I never heard from them again. So I called them every week and they would say they would have to get back to me. Finally I talk to someone again and thus said that it was my fault because of I use a wet mop. Told them again I dont own one. I said this had been like this since I moved in. The floor is cupped under my rug. They said that they would get back to which they never did. I keep calling and finally they said that the tech on the final cost right before I moved in said that it was cupped. (All of this has been going on for close to a year) I said great please fix it. They said its no their fault its cupped it the builders fault. They stated that they builder probably wont pay. I said what happens to me. They said a lot of people pay to have it fix and go after the builder. Are you kidding me?!?!? From the beginning they have never owned up to anything and nothing is their fault. They just want to install your floor and move one. They dont want to honor any warranty.
Jun 29th, 2020