T-Mobile Authorized Retailer

The employees were super friendly. We were there to clean and wax the main floor and clean the carpets.
Apr 2nd, 2024

The store at 3200 Iowa Suite 300. The worst service I have ever had from T-Mobile and I am a 28-year T-Mobile customer. I walked in the store to ask questions about possibly buying a new watch and possibly internet. I was told don't buy the Samsung S4 it's terrible. I asked what the difference was between the Samsung watches and was told I don't really know I don't know anything about Samsung I think the S6 is just better. When asking about the internet and service they said we don't know whether it'll work or not at your house but you can take it and try it. If you want help go to the store on 6th and bauer Farms. The manager is amazing knowledgeable and very helpful I will never go back to the other store
Jan 23rd, 2024

Customer service was amazing, very helpful, great problem solving, really appreciated all their help. Syx was helpful, and Shelby was a hero! Thank you both so much! =)
Dec 25th, 2023

Walked in there to get an upgrade for my phone. There was like 10 employees just standing there a couple on their phone. Tried to explain to the guy what we wanted he kept just throwing numbers with no explanation asking questions as if he didnt have all my info up. Nobody seemed to chime in or assist. I ended up telling him I was going to AT&T. Which Im glad I did they were super professional and helpful and cheaper!! They just lost a 10yr cust!
Dec 24th, 2023

I went to the T mobail store at 3211 S Iowa St Lawrence, KS 66046 to get a home internet connection. The store staff tried to do it for a long time and gave me a contract where they made a mistake in my name, apparently to "just sell and fulfill their plan" and they didn't even help me set up my internet. For 2 weeks I could not get into my personal account, call center employees could not help me. NONE of the T Mobile employees could not help me for two weeks!!!! I decided to close my contract during the trial period not to deal with this "dirty company" that could not do anything for me. Went to the office at 4801 Bauer Farm Dr Unit H , Lawrence, KS 66049 to close my contract. The employee took my equipment and said he closed my contract and said I would be refunded the activation fee (which is $35 not including tax). A month later I find out that my contract is not closed and I even got a bill for another $33. This pathetic dirty company steals my money over and over again. I will not let this go and I will make sure you give me my money back!
Dec 11th, 2023