Walmart Vision & Glasses

Mary Lanell _{on Google}

Apr 8th, 2024

Horrible customer service! The people that work in the vision center in Hutchinson are so lazy and incompetent. My husband has gone there twice to order contacts and was told that he as not covered by insurance, that his prescription was wrong. I ended up calling his optometrist and they confirmed that his prescription was correct. Walmart would not even call them to confirm, horrible customer service. I told my husband to go to Grene Vision, btw, they are awesome. Sure enough, as soon as he walked in the door at GV, they assisted him through the whole process and his contacts were ordered WITH his insurance. Walmart Vision in hutchinson, ks is laughable. Go to Grene Vision.

Jc L. _{on Yelp}

Feb 28th, 2022

Had been buying my prescription eyeglasses here for several years.  I always made sure to buy the warranty.  The first time I had to use it was as a result of scratching of the lenses. It was coved without an issue.  Told them over the phone that I had scratched them and they ordered a new pair and called me when it came  in. I bought at this location for that exact reason.  Today I called and told them I had a deep scratch on my lens and needed to get a new one ordered.  That's when the person on the phone told me that they had recently  changed their policy and would no longer cover scratches and that I should have been made aware of this when I purchased my last pair. I explained that I agreed that I should have but unfortunately was not. I was then told that couldn't be verified because the person that sold me my last pair of glasses was no longer employed there. So I asked to speak to the store manager.  She was just an echo of the employee and I told her I would contact her corporate office.  She kinda chuckled and now I understand why. I called the 800 # and spoke to a lady who before I could even get through telling her what happened she got short with me. She interrupted me to demand my name. I gave her my name and continued explaining my issue. She told me the exact same thing almost verbatim.  I got the feeling this particular issue had sufaced before now. Ultimately I was told that I was just S.O.L. Buyer beware they made no attempt to explain the "change of policy" to a long time formerly loyal customer.  Lastly, they had no empathy whatsoever. I mean is to much ask that their employees give even a small f$%k?

Tiara Eubanks _{on Google}

Dec 16th, 2021

Dr available Friday and Saturday with the exception of the last weekend of the month.