Epic Vision Eye Centers

The same thing happened to me. They added extra charges at the end, when I was just going for yearly eye exam which was fully covered by my insurance. The added charges were not disclosed up front.
Jul 22nd, 2023

Great office, very friendly!
Jul 16th, 2023

As a new patient of this facility, I am hesitant on returning due to lack of disclosure from the front desk staff. During a preventative care visit (annual eye exam) that is fully covered by my insurance, they tagged on an additional charge for a "retinal photo". This had not been disclosed to me prior to service so I suggest anyone considering this practice, to advocate for yourself up front or find a more qualified office and save yourself the unpleasant experience.
Nov 21st, 2022

Horrible experience. I took my kids here to get glasses. We received the ones from de insurance in like 3 weeks. But we bought another pair for my daughter that we haven't received , it's been like almost 2 months. I live an hour from this place, I called ahead telling them that I wanted a refund and that I was on my way. I get there and they "called the lab" and they checked for the tracking number and they can't locate the package or an expected day of delivery. So I tell them to refund me my money. I was told it was going to take up to 30 days to receive the funds and that I was going to get a receipt via email. I drive home for an hour and when I was pulling in, I received a call from them telling me that the manager said that the policy prevents me from getting my refund. All of a sudden they find the package, and as I'm speaking with frustration( never cursed) I was told that I cannot talk to them like that. I don't know if there is a policy that prevents one from getting a refund after not getting what I paid for after almost 2 months of waiting.
Aug 7th, 2022

Mar 22nd, 2021