Walgreens

Feb 25th, 2024

I think the average review of 2.6 is extremely high considering the service I have experienced at this location. I want to be careful to separate the store staff from the pharmacy staff!. The pharmacy staff are horrible. These folks are overworked and understaffed, but that does not give them license to treat people poorly, to roll their eyes at customers just because they made the mistake of choosing their pharmacy. They do just the bare minimum because that is all they have time to do. Don't get me wrong, the staff at the Andover pharmacy just are not good humans and get no such level of respect. They should fire them all or just close the pharmacy. The service is that bad and the lack of respect for the customers is inexcusable. I will be working with my health care provider to ensure I never have to step foot in this awful establishment again.
Nov 5th, 2023

OMG BEST PHARMACY I HAVE BEEN TO IN A WHILE. KEN ROCKS!! This walgreens is the best i have been to. Love Ken, Jordan, Lexi, and Kiersten. They go above and beyond to get the job done. I am going to get all my family and friends to transfer to this store. We dont like dillons anymore once Ken left there. At least he is at our new walgreens!! Love you all for all you do guys/gals! Keep smiling! Dont let those Debbie Downers get to you. Looks to me like some people just want to complain. I seen how the customers treat you all. Keep your heads up!
Oct 19th, 2023

Between the miscommunication, and lack of responsibility I had to spend over 1 hour and a half attempting to get 1 pen of insulin. I called around 2pm to have a script filled I was informed I could only have 1 pen filled by Trish the pharmacist and that she would fill it "right now. " Well when I made it through the long drive through line at 4:30 PM I was told it wasn't ready and I would have to wait 20 minutes. I said okay, and parked until the 20 minutes passed. I went back through another long line and get to the window I was told that they couldn't fill my script and being frustrated I asked why didn't Trish tell me that earlier when I was on the phone? Instead of getting answers they just said sorry come back tomorrow. I needed my insulin so my husband called and spoke with Trish, instead of taking responsibility for her actions and not filling it when we originally spoke she blaimed the other employees. This could have all been avoided if she had filled it in the beginning like she said.
May 6th, 2023

This is the only store that will not print a receipt when I purchase online. Therefor I miss out on a lot of money from Ibotta because you can't fill a simple request! Not fair to paying customer to not get a receipt I opt of digital receipts for a reason! Shame on you Walgreens! If 0 stars was an option that's what I would give!
Feb 27th, 2023