Walnut Creek YMCA

Mar 8th, 2024

Im not sure what is happening with your staff but you really need to hire some QUALITY people! To try and tell a staff member that there is a particular machine that youd really love to use but arent able to due to the machine being so heavy and hard to manage, having tried explaining myself over and over and over while feeling as though they couldnt comprehend what I was saying to the 2 ladies at the front counter; the younger gal kept saying to me well I can use it and dont have a problem while disregarding my frustration and making it only about herself, beyond rude and disrespectful! Another frustrating issue is the lady who works on Tuesdays and Thursdays at the EGym counter put my wrong email in and because of this Im not able to use the EGym app on my phone, the app asks for a password and I am not able to put in a password due to the confirmation email wont come to my correct email address and THERE IS NO WAY FOR THE FRONT DESK EGYM ASSISTANT TO CHANGE IT !!!!!!! For goodness sakes please figure out a way to correct this issue and make it possible for them to correct a email if put in incorrect!! And please tell your staff that when a member is bringing a issue to their attention that they need to be attentive and respectfully listen and respond with courtesy and understanding, not act self centered and stand there as if you only have 1brain cell in their head !! Id be rather ashamed having staff that acted in this manner and you should be able to understand why people are leaving angry reviews. DO BETTER!!
Mar 7th, 2024

Feb 13th, 2024

For about two years, I have been attending Barre classes with Noelle as the professional, highly trained instructor. It is because of Noelle that I have been able to continue and participate in class. She modified the ballet positions, so that I am not in pain. I stand differently then everyone else in class-but who cares! Ruth
Jan 26th, 2024

Dirty ymca with rude front desk employees! Avoid if possible!
Jan 9th, 2024