Shadow Creek Pediatric Dentistry

I am extremely disappointed and upset with my recent experience at this pediatric dentist. I was told my son was covered for a specific treatment, only to be blindsided by a $740 bill afterwards. When I approached the clinic for clarification, I was met with a dismissive attitude, being told to deal with the insurance company myself. This response was not only unhelpful but also showed a lack of accountability for the misinformation provided. Their assurance of coverage was misleading, leading to a costly procedure that I would have declined otherwise. To add insult to injury, the clinic made no effort to communicate or resolve the issue before hastily sending the bill to collections, jeopardizing my credit over their negligence. This experience has shown me that their priority is profit, not patient care or integrity.
Mar 18th, 2024

Wonderful staff. Definitely the "kid friendly" energy. Identified a problem and immediately took action and clearly explained the expected process. Extremely satisfied.
Mar 2nd, 2024

I didn't even make it to my son's appointment due to the absolute disrespect I encountered with the front desk staff. I called at the beginning of the year and didn't ever hear back I had to call multiple times before I finally got a text message back from them, not a phone call a text message, which I find very unprofessional. When they finally texted me to set up a time to see my son we agreed on a time and then a few days later when they sent the confirmation text it was a completely different time, which I had already made arrangements with my work to take of sometime and now I had to ask for more time due to them telling that the original time they told me wasn't an option now. Got that straightened out only to be called today with extreme rudness from the front desk gentlemen who was not willing to work with me nor even try to be nice to me! I am so glad my gut told me to call back and cancel my son's appointment as if you can't even be somewhat nice on the phone I can only imagine how you treat these poor kiddos behind closed doors! Would NEVER RECOMMEND THIS PLACE!!!
Feb 19th, 2024

My ten year old daughter had a cavity filled by them. I want to first say that the front desk staff is very helpful and kind. However, the office does not allow the parents to go back, which I originally thought there was good reasoning behind but my daughter later told me that the dentist was really mean to her and she was scared She said that the dentist and her helper were talking to each other about their grandkids or something the entire time, did not comfort her when she was scared, and the dentist told my daughter to shhh at one point. My daughter told me that they were only nice to her at the end. We will not be going back.
Jan 18th, 2024

Wouldn't recommend if you want to be able to go back with your child or have nurses with skills to work with children. Was denied twice after insisting on going back with my nervous 6 year old. When I asked the nurse if she could explain to my daughter what they will be doing, she said and I quote " we will take you back, explain things to you, and then we will get it done." She had no patience (30 whole seconds) or sympathy. Seems very suspicious to not allow parents back in the appointment with their very young children. Such a bad experience! The front desk last was nice though. Also check out their terrible cancelation policy. You've basically got one chance of canceling too late or no showing before they drop you and report you to insurance and the next place you choose to go.
Dec 28th, 2023