UScellular

My first visit to this store, Archers Appliance in Washington Iowa, a US Cellular agent. It started out rough because the young girl that started out helping me, was not customer service oriented at all. Kendra was inexperienced and not knowledgeable about my cell phone set up requests, and continuously interrupted me, telling me all the reasons why I couldnt get what I needed. After I tried 4 times to get through my backstory of what I needed, a young Hispanic girl in the cubicle next to us had finished up helping her client, so she jumped in and offered her knowledge and was helpful and positive. Then the Hispanic girl got off of work, and thankfully, a young gentleman named Joe came over and started diving into my requests, and went above and beyond to help me, even doing major surgery on my old destroyed phone to get it working just long enough to extract info off of it and upload into my new phone. Absolutely the best guy ever! Very knowledgeable and creative/problem solving trying different tactics to get my issues resolved! Joe was very patient, kind, respectful, customer service oriented, and I will definitely be using him in the future and recommending him to others! Kudos to Joes parents for raising a great kid!!
Dec 9th, 2023

Sharon is very unprofessional. Not going there again.
Aug 29th, 2023

Normally good service but the lady answering the phone was very impatient and rude to me. Rather disappointing.
Jul 27th, 2023

Well I had A lady come in the store after me and she was helped before me. So terrible service unless you know someone in the store apparently. I would not go to this store. Worst store I have ever been to. I will not go there again.
Jan 5th, 2023

Horrible!!!! They came out to take a look at my dryer and dishwasher back in December. Dryer completely stopped working after they replaced the plug in cable. Resulting to have to buy a new one because they said they don't do electrical work then why replace the cable? My dishwasher was missing the heating element and they needed to order the part. Til this day (5/10/21) I have not gotten my dishwasher fixed and they have not returned any of my calls. DO NOT GO TO THEM TO REPAIR APPLIANCES!! My home warranty issued them to us, biggest mistake ever.
Nov 3rd, 2021