Hy-Vee Pharmacy

The staff is always incredibly friendly. I especially want to give a shout-out to Ashley. She is great at explaining meds and always encourages me to reach out if I have questions. I believe that all the staff cares greatly and goes above and beyond.
Apr 6th, 2023

Always pleasant atmosphere
Sep 10th, 2022

Excellent service
Jun 5th, 2021

May 2nd, 2021

This is the worst pharmacy I have ever dealt with. Their computer system or the people who type information in or take a prescription out isn't working well at all. I have been with this pharmacy over a year now, had to change from Walgreens to this Pharmacy due to insurance reasons. There has not been a month they have filled my prescriptions correctly. I have had 4 months with them filling a prescription I stopped taking within the first 30 days of being with this pharmacy. Walgreens in 5 years working with my 3 doctors which also had medication changes, which is a normal occurance called me twice to make sure my prescription was correct. Both of those times Walgreens staff caught the doctors errors. Walgreens Morningside also caught medication doctors had ordered but my record contained that I had an allergy alert This prescription costs $45. Due to their errors they agreed to reinburse me for Only ONE. I absorbed $135.00 due to their errors. A Second problem that has occurred every month since I had changed doctors I have received calls stating," I need to call in as the doctor won't refill because they don't see me any more. This has happened on all the medications.that this doctor prescribed. The system either doesn't change doctors name on more than one prescription at a time, or the persons filling my prescription is not correcting it in the system. This has happened now four months in a row. I have gone into the store personally and brought this to their attention twice now. They do go on their computer and it appears they are typing in and they say" I have checked your 3 medications and made sure the doctor's name is correct. When one of the three prescriptions were due to be refilled 3 days ago, I again received a call asking for my current doctor for a prescription. The Third issue , I asked if a particular over the counter medication had any side effects or drug interactions with any of my 6 On going medicines as well as my Just ordered temporary 3 medicines for pain. They said No. They were wrong, within 4 days of taking this OTC medication I was having side effects. I called a number to a a poison center and three of my medicines were on the high risk category of having drug interactions..I am in the process of changing pharmacies. Mail order isnt an option as two of my medications they can't send through the mail.
May 27th, 2021