Ed Morse Ford Muscatine

Mar 23rd, 2024

Mar 23rd, 2024

Had a 10:30 appointment for a simple oil change, 12:15 check in, not even in the shop yet, after this not coming back
Jan 6th, 2024

Just purchased a much needed vehicle for our business, Squarebody Roofing. My husband and I loved how Chase Kruse helped us with the whole purchasing process. Such a friendly guy, always kept our interests as his top priority. We are so thankful for how easy he made this experience for us!! Tyler, the finance guy, was very thorough as we finalized all the details, we appreciated that very much. Good team at the Ford store for sure. If youre looking to purchase your new or used vehicle, call Chase Kruse, he is so approachable and oh so kind. I know he will take good care of you and your needs!!
Dec 16th, 2023

Purchased my vehicle nearly a year ago and still waiting on parts for features I paid for. DO NOT purchase any extended warranty products from them. They have avoided honoring them. I have been waiting for a dent repair and wheel / tire repair for nearly 90 days. I have two outstanding warranty / part items that have been ignored. I have features such as massaging seats and CoPilot360 that still haven't been installed nearly a year later.. It's unfortunate as the initial purchase and communication with my sales person was great but service after the sale has been very disappointing. The only reason I'm leaving two starts instead of one is how great my sales person was before and during the sale. If they actually get my features I paid for installed and repair / honor the warranties (or give me full refunds on them) I will update this to a 5 star review. I'm hoping they're just overwhelmed and this isn't indicative of their overall service but it's up to them to prove otherwise. UPDATE. They now ignore my requests for assistance on the parts I still am waiting on after TWO YEARS. I called for corporate who said I have to talk to them. I went to another dealership and they told me Ed Morse made notes in the system that the credit I was given due to the delay in parts was in lieu of the parts. NEVER buy a car from Ed Morse Ford!!!!
Mar 16th, 2024