U.S. Bank Branch

James Pierce _{on Google}

Mar 11th, 2023

Couldnt even get a money order from this location. I have accounts and the money but the poor lonely teller at this giant location doesnt even have a working printer and apparently a barely working computer. Do better US Bank. I am a customer of your company I should be able to get a basic service from a large downtown location in a timely manner. I left without the money order I needed and will have to go elsewhere.

Maggie Mowery _{on Google}

Jul 29th, 2021

I am trying to pay a -$100 balance which had double finance charges $35 for OD and $35 for 5 days delinquent. This is an account that I am not using and am closing. An auto debit (my mistake) occurred which caused OD. I called, NO possible way to pay over the phone (Im w/o a vehicle).
This is absolutely ridiculousthey charge huge late fees and wont let you pay. I need to find a ride to the bank and pay/close the account.
This is NOT acceptable customer service

Randy Schildmeyer _{on Google}

Jul 22nd, 2021

When Lobby going to open up? Get your shot and wear your mask. Let's get back to normal

Birk Tallaksen _{on Google}

Jul 2nd, 2021

Staff is very nice.

Dick L. _{on Yelp}

Nov 22nd, 2020

I've given one star because there is no option for zero stars--which is all USBank deserves.  Here's my most recent experience.  We had a safe deposit box at the Towncrest Branch in Iowa City for many years.  In October 2020 we got a vague letter about no longer providing that service. The letter gave a deadline of less than two months to retrieve the box contents.   We later learned they were closing the branch entirely, and if we didn't retrieve the contents, it would be turned over to the State of Iowa as lost property.  We were out of state at the time, couldn't get back by their deadline, and we couldn't even get anyone at the bank to return our calls.  The number the bank provided in their letter reached a call center, apparently in Asia, where, of course, nobody knew anything about the situation.  Mail we sent to the bank was returned as undeliverable.  Fortunately, we could impose on local relatives to retrieve our box contents after we had an attorney prepare an appropriate document.  The bank was uncooperative at every step.