FIRSTCALL

Christie Green _{on Google}

Apr 9th, 2024

Completely lived up to their mission statement. "DO THE RIGHT THING"
I called and with in one hour Greg was here to go over what my situation was. He was honest about what the cost would be and what we could do on our own to keep costs down. He made follow up calls to check in on purges and offering up guidance and connected me with an outside independent worker to help complete my project.
Definitely feel they are an honest company with integrity wanting whats best for customers.

Michelle Mo _{on Google}

Apr 9th, 2024

The project manager Mr Chuck Fernandez was alway friendly and serves were very effectively and promptly and very detailed .

Rachelle Drabek _{on Google}

Apr 8th, 2024

Our home flooded and I can say we were blessed our insurance called First Call. They were amazing to work with. They were caring and compassionate and took so much off our shoulders during a stressful time. Matt was our project manager and he is the best of the best as well as the team he brought in. Out home is beautiful and we are very blessed. Thank you so much for going above and beyond.

Carrie Hillman _{on Google}

Mar 26th, 2024

They were quick to respond to our issue and were very thorough in the inspection, mitigation, and clean up.

Sarah Lukan _{on Google}

Mar 26th, 2024

I never write reviews and felt I had to because we chose first call based on the great google reviews. We had major exterior damage after a hail storm in August 2022. We were working with a different company at first and then they started to feel a little off so we switched to First Call after being given their name by our insurance company and seeing the great reviews. We also need some remodeling work done in the near future and liked that they did that as well. Initially they were very responsive and came to look at our house right away. We needed a new roof, exterior, garage doors, deck, posts, and skylight. We worked through the insurance process and they worked with us to get the roof scheduled and replaced in November before winter. Then we started to be pushed back and forth to different project managers. One told us the other would reach out, he never did so we would call the first one back and maybe get a response. Finally they showed up one day without telling us they were coming to put up new posts. After bringing it up several times, they sent someone to look at our garage door - Im still waiting for that quote and finally just gave up and called another company.
The siding was an absolute nightmare. They told us they would not be able to do it until spring because they were very busy and it took awhile to get the product. When they finally reached out to us about the siding in summer 2023, we had a new patio being installed and needed to wait a couple of weeks for that to finish up because they started the siding in the back of the house. We finally got back on the schedule. However I think they had too many projects going at once because they would send one person to work on it for a few hours every day. After a couple of weeks of that, they sent a crew to try to finish it up. When they got to the front of the house, they realized they did not order enough siding!!! So, all worked stopped for about 4 weeks while they ordered more. They left our yard a mess during this time and left a pile of siding pieces, supplies and just trash in our driveway. My husband cleaned it up after calling them several times to see if they were at least coming to pick up their tools. Then they got the siding, we had to wait to be scheduled and AGAIN not enough was ordered!! So, another 4 weeks or so of the same. When the rest of it finally came in, they sent a crew to finish it up. However, they were horrible. Large marks left on the siding, nails sticking out and they put on our house numbers crooked. It was awful! It took us multiple calls to get someone to come fix it. Finally our siding was done in September 2023. We recieved a bill, paid it and hoped we were moving on with our lives. But, in November our sometimes project manager randomly stopped at our house asking us to sign a completion form. We did. Then in January we recieved a very large additional bill from First Call. We reached out and the accounting person we worked with was very responsive. After some back and forth, we figured out that they were attempting to charge us for work from the insurance scope of work that they did not complete (things like the garage doors)! (If the bill wasnt so large, I probably would have paid it just to be done with them. I wonder how many people do that). They updated the bill removing those items. Then we had to go back to our insurance because there were additional items not already in our original payments. It was a giant hassle! Finally March 2024 we are done with First Call and will never be a repeat customer.