Ronconi Robert L DDS

Dentist himself is excellent! Lady that answered the phone the morning of 1/2/24 was rude & extremely unpleasant. Find a new job lady you cleary haven't made anyone's visit pleasant.
Dec 15th, 2023

Dental and staff are superb! Dr. Ronconi himself is an tremendously excellent dentist. Morning reception lady is the rudest staff I've ever dealt with. After getting a head cold and correctly assuming the staff wouldn't want me sneezing and coughing all over them, I called to reschedule my appt. Rude Receptionist said "You're just now calling us?" To which I replied, "I just came down with the cold this morning. How was I supposed to call yesterday?" Rude Receptionist then gave me the third degree about this being a failed appt, and if I had another one, they would take my entire family off of their client list unless I paid them a fee (bribe). It will be a good day when she finally quits or is fired.
Oct 8th, 2023

I was in search of a dentist for my 9 year old who had an abscessed tooth. Dr Ronconi's office told me to go to his pediatricians office and get an antibiotic. They then said they could schedule him in 3 weeks. I got in to the urgent care and got him an antibiotics and urgent care asked why the wouldn't get me in sooner to avoid another infection after the prescription was through. They told me to call and see if we could reschedule earlier. They did have a cancellation in a week. I scheduled it and then I received a call from a wonderful place called Shadow Creek Pediatric Dentist in Waukee. They took ALL FOUR of my children in the next day as new patients. They then, had me come the following day to have my son's tooth pulled. They were WONDERFUL! They went over an above and made me feel so comfortable. I called Dr. Ronconi's office to tell them that I needed to cancel and that his tooth was extracted on this day. The receptionist was not happy that I was cancelling and said she'd remove me from their office records for future visits. I shared that I wanted to leave on good terms. She said she would have to check with her office manager to see if that's doable!!! I called TWO days prior to our appointment to let them know this information. In my option, if they had the childs best interest at heart, they would have been glad to have heard that he got the problem fixed, NOT be so absorbed with how a cancellation would effect their day. I'm glad I saw this PRIOR to us making it through the front door! We were blessed to avoid further nonsense. Dont go!!
Dec 2nd, 2022

Great staff very clean!
Apr 11th, 2022

Jan 27th, 2022