Porter Insurance

Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed our friendly staff, and we were able to find the right insurance for you.

Dear Kurt,Thank you for taking the time to share your feedback. We're sorry to hear that you had a negative experience while trying to update your policy and that you felt the woman you spoke to was rude and unprofessional. We take your feedback very seriously. The expectation is for all of our employees to treat clients with respect and professionalism, and we're disappointed to hear that you didn't have a positive experience. We will be investigating this matter and taking appropriate action.We also understand that it can be frustrating when you're trying to get help and can't reach a human being. Furthermore, we are working hard to determine how your call was missed, and we will review this issue with our team and take steps to improve our communication and support. Porter Insurance Agency is committed to providing our clients with the best possible service, and pleased to hear that prior to this event, you felt that we were "a great company with friendly agents who were easy to contact." We have appreciated your business through the years, and hope that we have a chance to serve you once again. The Porter Insurance Agency Team