Allure Travel by CTM

I booked a vacation through Kim because a relative was doing a destination wedding and we had to book through her. My reservation included 8 travelers. Throughout the booking process Kim was defensive and unprofessional whenever I asked questions about the pricing and why it was more expensive through allure travelers (not including the booking fee). As a client I believe that I have the right to ask questions. Another issue I had was that Kim would make comments that people wouldn't say thank you or give her recognition for what she does....this is her career and she should not have that expectation. On the day of travel while checking in at the airport we had issues checking in because Kim did not put our names correctly on the reservation even though I emailed them to her exactly how they are on everyone's passport. This caused issues on the return flight as well and the Delta staff at Des Moines airport even said that we should get another travel agent because this should be simple enough to do. Ultimately I I realized that I would never use a travel agent again u less I'm forced to because this experience was very unpleasant and more stressful to deal with Kim's attitude/personality. Kim also never followed up to even ask how the trip was and if we had any inconveniences...this may have been a little helpful in my perception of her. This also gives me a bad perception of Allure Travel in general.
Jun 29th, 2021

Would not recommend using their services. Our agent messed up time after time after time. She did not seem knowledgeable while going through the process of having to cancel a trip when we had purchased the upgraded option for insurance.
Jun 25th, 2021

Jun 2nd, 2021

Dealing with allure travel has been an absolute nightmare and would not recommend to anyone. The rudeness of our agent Kim Staker is only beaten by her incompetence. We booked a trip to Mexico and it was a headache from the beginning. Our agents incompetence cost us over a thousand dollars because the cancellation wasn’t done properly. She would constantly get defensive when I would ask her questions and was extremely unprofessional. If you need a travel agency do yourself a favor and choose someone else.
Jun 1st, 2021

Nice lady very patient and can hold a conversation a big plus!
Mar 13th, 2020