Heartland Hospice

I would highly recommend ProMedica. This is such a wonderful agency who provided everything we needed before we needed it! Care was delivered with dignity. Every team member we met was compassionate and caring. They made a sad and difficult chapter be beautiful and full of love. Most of all, they ensured that the wishes of our loved ones were realized and their life on this earth ended with love, contentment and dignity.
Oct 11th, 2023

If I could give ZERO stars I would. They were unprofessional, rude, and did not disclose all information to us. Palliative care changed into hospice the moment paperwork was signed. The "nurse" showed up within 20 minutes after that to discuss medications and "pain management". Oh, and their idea of pain management was a RIDICULOUS amount of medication regardless of the level of pain. They discussed my father's medical information to a woman that is not even related to him AND actually scheduled the initial "meeting" through her without speaking to my father, simply because she called herself his stepdaughter. They also had side/private conversations with her without my father or the family being present. She was a friend of one of the nurses that worked at ProMedica so I'm pretty sure that's why she received the nice, special treatment that she did because none of the actual family members received that same treatment. When we told them not even 24 hours later services would not be needed because my father got good news from his doctor, they still showed up at my father's house. They tried to bully him into continuing with their care and bully the family as well. They were no longer nice and sympathetic, they were rude, no one was smiling, they talked down to us (his family members), and they had the audacity to tell us to get out of the house while they talked to him alone. The "social worker" said she wanted to make sure he was making the decision he wanted to make on his own and that we weren't forcing him into anything. Seemed to me the only ones trying to force him into anything was the ProMedica staff. Do not trust them with your loved ones.
Aug 5th, 2023

Only reason I gave them 3 stars was because many of the CNA's and Nurses were outstanding. HOWEVER, unfortunately, the inactions of a few really ruined the good work of many. Specific complaints: 1) CNA overnight did not clean up my husband. Both the CNA that came in the next morning and cleaned him up and I both reported the incident; 2) the P.A. that was originally assigned to him was awful and we ended up changing to another, and 3) the transport that was assigned to take him to a critical appointment did not get back from Iowa City in time and the response was unacceptable. He never made that appoint-ment.....I believe these inactions and unacceptable actions contributed to the deterioration of my husband. I could not recommend Promedica and wished I had waited for a better option....
Jun 19th, 2023

Did sn awesome job with both of our parents.
Jan 27th, 2023

I called as a registered hospice patient at 8 am. 8 pm no one made appointment to determine right services for me! Did i choose wrong company?
Dec 23rd, 2021