University of Iowa Health Care Coralville - Oakdale Road

I'm giving a 5-star review for Dawn, a remarkable support staff member at Mercy Family Medicine Coralville. Dawn went above and beyond to resolve an issue that the billing team, as usual, tried to muddle. Thanks to Dawn's initiative, I was saved from getting lost in Mercy's billing helpline maze.
Jan 19th, 2024

Each of the steps I experienced in the care journey at this clinic were professional, friendly, and efficient. Dr. Soe, in particular is outstanding. Smart, compassionate and sees everything very clearly.
Oct 9th, 2023

Found this office for our Elderly father, last year, when we moved him to the area. Staff has always been very compassionate, patient and thorough. Would recommend to anyone looking for a doctor in the area.
Sep 26th, 2023

New Front Desk Staff - They're Amazing! There are negative reviews regarding the front desk staff at Mercy Family Health Coralville, but that has turned around! I've been going to this office for around 10 years, and will agree, for a long time the front desk staff was rude, but I kept going because the physicians are exceptional. They've turned things around at the front desk, I was treated with the utmost care and compassion, especially from Dawn, but everyone who helped me was very friendly. They went above and beyond to get me in quickly, were very responsive and extremely caring. I can't say enough positive things about how well the front desk staff treated me. If you have hesitations about visiting this clinic based on the previous reviews, please don't, they've turned things around and the whole staff is friendly and happy to help. It's a great medical clinic!
Aug 22nd, 2023

The receptionists/support staff here are so bad that I'm willing to start looking for a new provider after over a decade. Learn to answer the phone.
Aug 14th, 2023