Quality Care Lawn

This company is callous in the extreme. I had auto-pay with a card on file in their system. But when the card issuer blocked a charge for some reason, rather than pick up the phone to alert me of the problem or update my information, they sent a $300 bill to collections and damaged my credit. Apparently they sent physical letters, which I missed. I guess picking up the phone, emailing, or simply retrying the card again was a bridge too far for their customer service. Absurdly disrespectful conduct.
Mar 12th, 2024

Solid company. Theyve consistently kept our grass weed-free and green. Mark is an excellent tech whos always done a great job communicating - an underrated skill these days!
Sep 23rd, 2023

I had an auto payment set up and after a year or so, it ceased to function. Got directed to an online portal with no signup on the landing page. Searched and went through the main page and saw no invoices that I could pay. Too much of a hassle, dont recommend. Service: Weed control
Jun 19th, 2023

Snow removal is nonexistent. Your truck just drove through the parking lot and left. Must be nice to get paid for not doing any work. Service: Lawn mowing & maintenance
Nov 8th, 2022

This is a dishonest company conducting billing fraud. They claimed they didn't 2.5 hour of snow removal but that did NOT happen. The workers stayed for barely 10 min and then left. I removed the snow myself with my neighbors as witness since I borrowed tools from them and they helped me scrap ice. I tried to resolve the issue with Quality Care but their staff didn't even try to find out what happened and gave me the answer "this is what the bill says", "we trust our workers", "there's nothing we can do". They were very disrespectful, ignorant, and arrogant. Knowing their workers lied and still tried to defend them shows what kind of company it is. Very disgraceful. I do not understand why people felt so justified to charge people for a service that was not provided. What a shame!! Reminder to other customers: do not work with Quality Care. Or if you must, record EVERYTHING when you are working with them and KEEP the evidence until you see the BILL. Check every item on your bill.
Nov 4th, 2022