Witt's Small Engine Service

Nov 16th, 2023

Service was great price was not as high as i expected the lady at front counter was helpful and polite both times i came in over all great experience i will return again for any of my needs and will highly recommend them to everyone
Nov 14th, 2023

Quick and thorough work.
Oct 12th, 2023

Very good service. Good on Go-devils!!!!
Oct 10th, 2023

Googles character limit doesnt alow keeping original post. Hello William G Stanley. As long as we're keeping things "legit," your name is not Witt, and you have not earned the stellar reputation that Witt's Small Engine Service earned over years of business in the Clinton area. You purchased the business and it's name. My family and I were repeat customers of Witt's for decades and had always been treated fairly, until my last experience under your ownership. I bought a new Husqvarna TS 348XD from Mr. Stanley, at Witt's, for over $4,000 and ordered a plow that was not in stock. The following fall, the LED headlights were failing, so I called to make an appointment to take it to him under warranty. He told me that the lights couldn't just fail & suggested that I must have tried to jump start the mower with my vehicle for them to burn out. I wasn't happy about the accusation, but made an appointment to drop off the mower for this "free service." The mower was at my mother's house the day of the appointment & I decided to remove the mower deck before taking it to him, so that the plow could be mounted for winter after picking it up from him. The deck came off easily, but there is an A arm at the front of the deck that works as a 3 link to help locate it under the mower which is attached to the bracket Mr. Stanley referred to with a nut, and required a deep well socket to remove. I did not have a deep well socket at my mother's house, so I loaded the tractor & took it to Witt's for the warranty appointment, where I explained the situation to Mr. Stanley, and asked him if he could "zip" the nut off with a deep well socket and a mini impact gun. He assurred me that would not be a problem. When warranty work was complete, I returned to the shop & found the main door locked, although, the open sign was lit. Mr. Stanley's wife appeared & had me enter through the shop door which was unlocked & we walked to the showroom together to the counter where she began to prepare paper work for the (free) warranty service. She then presented me with an additional bill for nearly $30 for removing the bracket on the mower. I protested the charge, which I considered excessive, since I had only asked to have the nut removed, which would have taken seconds to do. The bill included 15 minutes labor, sales tax on the labor, and $7 for shop materials. I understand the claim in your response that it took closer to 30 minutes, because it took me that long to put it back on - which is why I only asked for the single nut on the A arm to be removed. William then came to the desk & I again explained my dissatisfaction for what I considered his mistake & subsequent excessive charge. I asked what would happen if I refused payment & he told me he would not return my mower. He then angrily accused me of taking food off of his family's table & I said the same could be said of him. Losing my temper, I began to cuss him up one side & down the other while paying the bill. I told him to give me my mower & continued to cuss him as he walked into the shop where his wife & I had entered proceding toward the room where my mower was stored. William then turned toward me and bluff charged me with his fist in the air telling me to get the F- out of his shop. I told him I didn't trust him to not damage my mower, but walked out the door I had entered through and he opened the overhead door to drive my mower out. For William Stanley's sake of keeping "the conversation legit" I have expanded my brief review & given the full details of my experience with him and Witt's Small Engine Service. Decide for yourself if you want to do business with him. He is not a Witt and has not earned the reputation of his predacessors. As to why I waited 3 years to write this review, the welds holding the center section of the front wheel on my 3 year old TS 348XD failed yesterday, and the wheel fell apart, which brought my negative experience to mind. I suppose Mr. Stanley will now accuse me of causing that failure.
Apr 10th, 2024