Sam's Club Tire & Battery

Attempting to get anything handled through this establishment has been an absolute nightmare from start to finish - would give 0 stars if possible
Feb 15th, 2022

DO NOT BUY TIRES FROM SAM'S CLUB!!! They promise a warranty and free flat repair, but REFUSE to do it due to the "Covid-19" excuse, send you to another tire store, with no reimbursement!!!
Jun 29th, 2020

Everything I needed and more
Mar 2nd, 2020

They have one appointment every hour and their 4 bays are always empty. Would be nice if they'd hire enough to focus on tires.
Dec 1st, 2019

Had an appointment here to replace all four of my tires and purchased them from Sam's. At the first appointment I went to, they ended up calling me about 20 minutes after I gave them my keys to tell me they couldn't find the locking lug key so I would have to go buy one from a dealership and reschedule. I took my car over to my moms a few days later and her fiance looked and found the locking lug key in my car in about 2 minutes. At the next appointment (which was probably 2-3 weeks later) I didn't have the physical Sam's card because it was my moms fiance's but I did have a photo of it and he had been with me to the first appointment where we literally purchased the tires so they were already paid for. I got through the door of Sam's fine showing them the photo of the card but the employee at the tire center was very rude stating that I need a physical card. Upon walking out there was a nice older lady at the door that asked me if they had helped me, I stated "no" and was probably visibly annoyed with how I was treated in the tire center. I told her the situation and she informed me that I could get a temporary card and that should be able to work. Why would the employee in the tire area not tell me that? Beats me. So I got a temporary card and they finally got me checked in. I waited for about another 20 minutes when I got another call. They "couldn't get my back tires off" because of rust/the key was jamming and told me they'd replace the front two but basically the other two were my problem. Aren't you a tire company? Long story short I ended up taking my car to Goodyear and they got the back tires off and informed me it barely took any extra effort to do so. The only decent thing (if you can call it that) that came out of it was the manager offered to reimburse me for getting the back tires done at Goodyear. Was pretty unapologetic about it. All around terrible experience and will not deal with them ever again.
Sep 3rd, 2019