KAY Jewelers

Kasi DeCamp has been amazing!!! She was the only person to acknowledge me when my husband and I came into the store and were ignored by the two guys who were working. We came back 6 months later and she not only recognized me but remembered the items we had spoke about. She is fantastic!!! We wont buy from anyone else!!! Please go see her!!!
Apr 2nd, 2024

We worked with Kassie the day we came into the store to get my dream ring before our weeding this fall and couldnt be more happy with her time, energy, and sweetness. She made what we asked for happen, and I will be back to buy his ring with her! I will call before I got to make sure she is working!
Mar 27th, 2024

On March 2nd my husband and I went to Kays; I had debated for over a year that I wanted to upgrade my ring from a carat to a carat and a half. We went in; we were greeted by a sales associate and began the process of looking for that diamond. We researched quite a bit and even mentioned loose stones considering I would keep my original jacket and just upgrade the engagement ring. Once we found a ring in the case I went back in forth about it. We agreed this was the one. This is where it began to be a little off putting. Instead of the idea of me keeping my jacket the sales rep who had also brought the manager in on it were pushing me to also include my jacket in a trade in and buy a whole new set. I had entertained the idea but when considered how much financing would be I decided I would stick to my original jacket. They were noticeably unhappy about that but continued to help me purchase the ring. The manager had mentioned it would take two weeks for all said and done to be completed when we had asked how long it would take; we were leaving for a trip on the 10th (today) and he said he could get it back on or before the 10th. He had stated for their service work they take it to Jareds which is literally in the same parking lot behind the mall. He gave us his word it would be finished and ready for pick up today. Today my husband called and asked if it was ready; the lady answered the phone had no knowledge of my ring and when my husband had told her about what the manager had said she had replied that he wasnt in today. Mind you my husband then went in and spoke to someone after getting hung up on to deal with a costumer in the store. They said that it would be ready for pick up tomorrow. But with the managers blessing it was to be done today. The promise date was today. My husband then went to Jareds (jewelry store less than 500 feet from Kays.) They told him it was MAILED; mailed but given their policy according to the sales rep at Kays thats the only way they do business BUT Jareds says they give people the option all the time to retrieve their property from their store. Help me understand why you would promise a certain date and then have in your notes to have it mailed back to the store; 500 feet away. So now I have to wait ( even though it will be ready for pick up tomorrow) a week because we will not be in the state to pick it up. Do not promise stories to your customers just to fulfill a sale if you cannot deliver. I will take my business to another Kays location after I retrieve my property in a week.
Mar 7th, 2024

Wife bought ring from there years ago, traded in , was promised by Mr, kammerer the store manger personally that off would be ready by the 10th for vacation. It is not ready, no answer as to why, no word from Mr. Kammerer, absolute nightmare go to Ginsberg next door
Mar 5th, 2024

Mar 1st, 2024