SureStay By Best Western Cedar Rapids

Workers are not very friendly! The toilet was dirty with urine down the side and the bathtub did not drain so I was standing in water above my ankles by the time I got out. Rooms: Everything but the bathroom was nice. I worked in housekeeping and the bathroom was like our main focus!
Apr 6th, 2024

Very convenient. Had a very nice stay. Loved the free biscuit and gravy in the included breakfast. Reasonably priced for an overnight stop!
Mar 28th, 2024

Feb 27th, 2024

Arrived at 1 from a 10 hour drive and asked for an early check in. Front desk guy says that we cant check in until 3, then tells us to leave. I ask if we can pay and he just kept repeating that check in was at 3. Then he finally says that there is an early check in at 1 for 20 bucks. Guy just seemed lazy like he didnt want to check us in because we both knew we had to pay to check in early. He was on a FaceTime call with a friend the whole time he was checking us in. Very unprofessional. Then the next day we called the front desk 6 times to let them know that we were checking out late, with no answer we went to the front desk to tell them and the worker was talking to a friend in-front of the desk the whole time. We tell him we are checking out at 12:30 -1 ish and that we are aware of the charge and he says okay. Then at 11:45 we get one knock on the door and the door gets opened and it is the guy saying that the house keeper want to clean the room. Keep in mind we have paid MONEY to stay there late, and there is a DND sign on the door and the guy STILL opens the door. Then at 12 we get all call and the guy is asking the same thing. Then we get another knock at 12:15 and it is the housekeeper this time asking us to leave. Then we get ANOTHER knock and a yell through the door that we are leaving soon. then at 12:30 a guy knocks once and opened the door and I was just getting out of the shower. HUGE invasion of privacy. Rude and lazy staff. We paid to stay longer and we didnt get an ounce of privacy the whole time. These people do not know how to run a hotel. When we leave at 12:40. Both of them are standing there staring at us. Felt very uncomfortable and it felt like they were trying to intimidate us. Definitely going to corporate about this, absolutely unbelievable. If I could give zero stars I would. Waste of money, never EVER stay here.
Mar 27th, 2024

I do not recommend staying at this hotel! The only plus side to this stay was that the sheets on the bed seemed to be clean, but everything else was disgusting. When we arrived at the hotel, the staff was not friendly at all. Our room was very dirty: garbage left over from the previous guests, grime all over the surfaces, the bathroom smelled like pee because there was pee all over the toilet and on the wall in front of the toilet (pictures below), there was a bag over the smoke detector, boogers on the wall, the comforter and extra blanket on the bed were both dirty and we had to take them off, and I had to clean the shower before using due to all the hair/grime/dirty handprints all over the walls. Definitely not worth saving a few bucks to stay in this hotel. I wouldn't even pay $5 to stay here again. A continental breakfast was also listed on the site, but the only things that were offered included a few bagels, toast, and yogurt (which we had to look through because some of them were expired). One of the juice machines was broken, and the other one had black stuff in the liquid, which I can only assume was mold.
Mar 8th, 2024