UPS Customer Center

I had a package that arrived at the Facility on Tuesday, I need to sign for the package so I payed $9.99 to have it rescheduled for delivery on Thursday, Thursday comes and goes and the package never left for delivery. Apparently the person who normally handles those in the afternoon was off that day, honestly that's not an issue to me. The main issue I want to vent my frustrations about would be the fact that I tried to call the Customer Center and all I got was the 800 automated system and it refused to allow me to talk to a person, I would start the call requesting a person and the automated system would cut me off saying it needs some information first before it can connect me to a person. it would ask for shipping info, then inform me that the package is scheduled to be delivered today and that I should check the tracking website for more info. The tracking website was useless to me it already told me everything I knew which was that my package, which should have been out for delivery, was still at the facility stuck in processing. Had I been able to get a hold of a person at the center instead of the automated system shafting me I could have found out if my package was actually there at all (which was a worry, I've had a package that I ordered from Newegg disappear before it went out for delivery recently. Thankfully it was there and I picked it up this morning.) Thankfully visiting the Customer Center was a quick and easy process and that's why they get 4 star rating, but had I been able to call them directly the day before to inquire about the status of my package it would not have been necessary and I could have waited for it to be delivered Friday or even been lucky enough to have it added to another outgoing truck the day before. (the hours are 9AM-11PM and 3PM-6PM btw, and I did call them during the noon hours I waited until 3:15)
Mar 24th, 2024

I have a package that some how made it from California to Ames Iowa, 15 minuets from house, where they for whatever reason decided the address wasnt good enough and sent it back to the shipper two time zones away costing me another 2 weeks absolutly poor service and clearly no one employed has any type of common since. I even offered to pick it up but no it has to be driven across country three times because that makes logistical since. I guess what do you expect from a bunch of union scabs
Feb 25th, 2024

Feb 1st, 2024

We have struggled with UPS for years ! I wish Amazon would use someone else. We have several packages attempted to be delivered and held for pick up and then the app says WE requested the pick up (this is all lies. We have cameras the truck never even came up the driveway) and this is only the newest issuebroken stuff, missed packages etc our area has the worst drivers.
Jan 16th, 2024

Their drivers cant figure out a buzzer system for an apartment and delayed my packages for two days. When I called customer service they were less than helpful, made me pay to pick up from the location and once it was updated the store was already closed. Furthermore, Im told me pick up my package on Saturday and the website says they are open on Saturdays but on the building it says they are closed weekends. UPS is the only carrier that has this much difficulty delivering my packages. Will try my best to never use them.
Dec 13th, 2023