Iowa Legends Roofing & Remodeling

Aug 30th, 2022

Positive: Professionalism, Responsiveness
Aug 9th, 2022

I called about hail damage to my siding, Nate came out, took a piece of siding off my house, and filed all the necessary paperwork for insurance. I waited 2 weeks, hadn't heard anything, called Nate, and he said "I've been meaning to come out a grab a piece of siding from your house" to which I replied "you already have my siding" and he said "oh it must still be in my truck, let me look and I will get back to you". That was over 2 months ago and still no one has ever contacted me.
Jul 1st, 2022

The most unresponsive company I have ever worked with. We closed on our house in May of 2022. The previous owner had left us a cashiers check made out to Iowa Legends to complete a new roof on our garage. We spent months trying to get in contact with them to complete the job and on November 3rd (almost 6 months after the original estimate) they finally sent a new estimate totaling $1600 more than the cashiers check already written to them. I spoke with Amber about how I didn't feel it was our fault that this new estimate is so much more since we have been trying to get in contact with them for months. That was on December 1st. She told me the manager would call me back that next Monday. I never heard anything. I called back December 19th and they were magically able to do our garage door much closer to the original estimate. Amber then said they would order materials and it would be complete soon. I didn't hear anything back for weeks so i called again on January 10th, no one answered and left a voicemail. January 11th they called and said the materials were in and the project would be done at the end of the month. This morning January 17th, I have a worker drop off materials at my home. Hours later at 1:30pm, they finally start working on our garage roof. We were not informed at all of when they would be coming to our home. Iowa legends hasn't even told us how/when to give them this cashiers check. This project has taken them 8 months to complete. Unacceptable. Every single step of this process has been a nightmare and stressful. The lack of communication and professionalism is unreal. If you use this company, be prepared to have to call them every week and stay on top of your project. Services: Roof inspection, Roof installation
Dec 21st, 2022

Im not sure why we didnt receive the same service as everyone else but we sure didnt. We came to Iowa Legends because of their reputation. We had an insurance claim for water damage to a downstairs bathroom. Aaron came out in December 2021 and looked at the project (as well as several other projects). We signed the estimate in early February (took that long to put it together) and patiently waited our turn. Early March, we were repeatedly told, Well be out next week, its a 2-day job, and nothing. March 15 they got started and sent a contractor theyve never worked with before. It was a nightmare. Nothing was taped off so our entire house was filthy with drywall dust and the end product looks worse than it did to start with. It was a 4-day project and we reached out to Aaron several times by phone and text to explain how bad it was. Aaron repeatedly told us he would send his best guy out to fix it. More phone calls and texts and then we met with Garry in the office to express our concerns. More empty promises and here we are the end of May with no resolution. At this point, were done. We will find someone else to fix their mess. This process has been beyond stressful. The first pictures are the sloppy work, followed by the mess left behind. Its worse in person. Definitely not quality work and their customer service is terrible.
Jun 12th, 2022