Zales Outlet

Mar 2nd, 2024

I went a few weeks ago to get a ring resized for my beautiful fianc and they were open at 7:30. Got a call today saying that they have the ring ready. Drove 6 1/2 hours to the Altoona location for this ring to arrive again at 7:30 and for them to not be open. Disappointed to say the least
Feb 9th, 2024

This store is amazing ! Brian and team are incredible and go above and beyond for customer service! They turned what was a bummer start to a birthday (received the wrong item via a Zales online sale) to a fantastic birthday by helping find a piece I absolutely love and assisting with the new purchase! So grateful for them! Go visit this location!!!
Feb 4th, 2024

Open from 11a-7pm Monday-Saturday and 12pm-6pm on Sunday.
Jan 13th, 2024

My fianc and I bought my engagement ring from this location and everything was great. We decided to get another wedding band for my set to go on the other side. I went in and was told it would be a special order and that I would get a call in 24 hours with the price. I waited two days and there was no call. I called that Friday afternoon (two days later) and the young man that answered said that he would talk to his other manager and I would get a call the next day for sure and guaranteed it. Next day comes no call. I called towards the end of the day and was met with nothing but disrespect from the young man I had previously talked to. He made me feel like I was a bother for calling and that I wasnt as important as customers that had actually come into the store. I hung up the phone feeling so disappointed. I called the Jordan Creek location and they helped me right away- made me feel like my inquiry was important and they said they would call me sometime next week with answers to my questionsthis was on Saturday. The manager from Jordan Creek called me today as promised and treated us so wonderfully. I will never go to this location for anything ever again.
Jan 12th, 2024