Optum Primary Care - Whiteland

Well. I wish it did not come to this but I am tired of calling this facility and hoping they will do the right thing. If you decide to come here, make sure you are checking your billing statements. They have been billing me incorrectly for YEARS. They owe me 100s of dollars for medical activities that are completely covered by my health insurance and should not have cost me a dime. I have called multiple times asking them to resubmit their billing and have been given the run-around on why they think they billed things correctly. After having my health insurance prove to them that they billed things incorrectly they still have not resubmitted any claims. It has been months and I am now in the process of submitting grievances and reporting them. I have already switched healthcare providers as I do not trust this facility. If it helps, the care I received was hit or miss and very dependent on the provider.
Jun 6th, 2023

Oct 22nd, 2022

My Mom had a stroke and didnt tell anyone of her symptoms until the day after. I called the Dr and was referred to an eye Dr to confirm it was kit her eyes. Long story short, we did that, it was a stroke so I called back to see what we should do next. They talked me out of going to the ER assuring me they could run the same test in a timely manner. I scheduled her an appointment for that same day but then they called to cancel due to a family emergency of the NP. They then scheduled for 3 days out due to the weekend. Got her in with another NP who didnt even make eye contact when she walked in the room. She just started talking looking at her computer and asking question that she should have already known the answers to. The NP said she was going to schedule a couple of test and they would do that when we checked out. Noone was there to do that but was assured we would get a call that same day. It is now 3 days later and no call. I called the second day to follow up on it only to find out that they hadnt even begun to try to schedule any test. Not a place I would recommend based on this experience.
Jul 20th, 2022

Dr. Young is amazing. I was so nervous about getting a new primary doctor and it turned out better than I expected! The ladies up front and everyone that works here is so helpful and seem to actually like their job, which is hard to find these days. Highly recommend!
Jun 19th, 2022

Incredible Doctors and Staff
May 15th, 2022