First Financial Bank

Feb 17th, 2024

Quite literally, the worst bank ever. Lol Ever since Mr. Smith passed, this bank has been extremely crooked and terrible. I could never recommend!!! Go to any other bank in TH.
Sep 22nd, 2023

Happened last year but I finally got around to posting this. Worked with Courtney and she was HORRIBLE. She took forever to get back with my husband and I about our potential mortgage loan. I was constantly having to email her, and she would only respond in phone calls which I couldn't always take due to work and I told her this. I was also trying to get another job at the time for better financial and job security support, and I told her I was interviewing but nothing was official. Before we were set to close on the house we chose, we had already put in the earnest money, and then she emails me to tell us we're 3k short for closing. She told us the closing cost wouldn't change, but then for some reason it did and wouldn't explain it to us. I told her because of that reason, we would be unable to close on the house. I get a text from my realtor two days later saying our earnest money went to the sellers of the house because Courtney had put on the reasoning for the sale not going through was "Different employment and we didn't ask for an extension on the closing time". Courtney never once mentioned getting an extension, and I told her we could not afford closing and that I was simply just interviewing. My husband and I lost $500 because of her, and we would have had to get a lawyer to recover, which would have cost much more than the money we lost. We've since gone to a different bank, but she is infuriating to work with.
Mar 27th, 2024

Great interest rate on our car loan, customer service and diligence is extremely lacking. It took 19 total calls to correctly set up our autopay because they usually dont answer the phone and you have to leave a message. Once we finally gave the payment info 3 times it was set up, but they mistyped our account number so it declined for our first 3 monthly payments and we had to call to pay. I work in finances and the FIRST thing I check when a bank payment declines is that the account numbers entered were correct. The employee we spoke to yesterday actually told us the error code said invalid account number. Clearly they didn't bother to investigate the first two times and decided to charge us the two late fees instead. It should not be up to the customer to find out why their payments aren't running correctly and they certainly shouldn't be charged for your error. I work the same hours as the bank so it's very difficult to call multiple times during my busy work week. Unacceptable really.
Feb 27th, 2024

Sharing for my son, I think that it is ridiculous that a young adult is just starting out and has great credit and gets approved for a loan through this bank and receives his payment book and we set up his account online to pay his bill each month and you charge $6 to process an online payment either with a debit card or a checking account information. That is insane, so here a 25 year old young man who works his butt off and bought a $20,000 truck on his own and will pay his payment every month and y'all charge that much. That is another $390 adding onto his loan that he already has when I know for a fact that there really is not much for a person to actually do to process an online payment at any business. I work for a financial institute and the most we charge for a credit card payment is $2.95 and for checking account # we don't charge anything to process a payment either if the person calls or does it on their account online. This place is ripping people off and when they say a convenience fee that is a crock because that is not convenient for anyone but the big wigs that run the company....
Jan 16th, 2024