Metro by T-Mobile

Mar 17th, 2024

If I had a choice I wouldn't even give them 1 star I usually go to the Franklin store which I went yesterday trying to get things straightened out with my bill the man in the Franklin store speaks 0 English which makes things very difficult to get things fixed so he had to call the manager at this store the manager there talked to us very aggressively to my husband telling him he "needs to come see him" and the way he said it you could tell what he meant I stopped him right there as a manager he is VERY unprofessional and disappointingly enough my bill still hasn't been fixed I've drove to your store in Franklin 4 times. Went to the store on East st they couldn't help. So I went back to Franklin yesterday and your Shelbyville store manager threatened my husband I would like your corporate number so I can talk to someone higher up it's absolutely ridiculous your place of business has a manager that talks to people in such an unprofessional way when we told him that we were to the point we wanted to cancel the service he said in a mocking tone "oh well we can do that too" as he was laughing. Once again I would like to be provided the corporate number because obviously nothing is going to be done through the store very unfortunate we have had a very good experience with metro so far but the representation you guys have at the Franklin and Shelbyville store need some revamping because right now you can't get anything done in Franklin because although he is very nice he can only do payments. I hope this is taken care of and I am given the corporate number through here. Thank you.
Jan 18th, 2024

Nov 23rd, 2023

Excellent
Oct 7th, 2023

Sep 4th, 2023