First Merchants Bank

Chamber Rating

3.2 - (9 reviews)
4
0
2
0
3
Read Our 9 Reviews

Chamber Rating

3.2 - (9 reviews)
4
0
2
0
3
  • Chris Fransonite


    Aug 1st, 2023

  • Shana Tucker


    Jul 3rd, 2023

  • P. M.

    Dealing with this bank upon the death of my mother-in-law has been the most stressful and inefficient form of customer service I have ever witnessed!  Paperwork that was needed to release funds were 1st filed by them two days early, which then required us to come back in and refile. We refiled and then two weeks later we called to check on the status and we told we didn't turn paperwork in to them. Now we have to refile again, due to their incompetence! This means we have not had access to funds since MAY!!!
    Jul 13th, 2021

  • Tim Giddings

    Very friendly tellers Always helpful
    Jul 13th, 2020

  • Jefferson Washburn

    Very difficult to close an account. I withdrew all my money with the intent to close. Shortly therafter I got hit with fees for having no balance, followed by additional daily fees for being negative. I couldn't close online. I went in to close in person. I offered to pay all fees to close the account but was told I'd have to come in another day no matter what method I used to pay fees.
    May 25th, 2019

Read Our 9 Reviews

About
First Merchants Bank

First Merchants Bank is located at 29 East Washington St in Shelbyville, Indiana 46176. First Merchants Bank can be contacted via phone at 317-398-9721 for pricing, hours and directions.

Contact Info

  •   317-398-9721
  •   (317) 398-9721

Products

  • CERTIFICATES OF DEPOSIT
  • COMMERCIAL LOANS
  • HOME EQUITY LOANS
  • MORTGAGES
  • SAVINGS ACCOUNTS

Services

  • ACCOUNTS
  • FINANCING AVAILABLE
  • LINES OF CREDIT

Specialities

  • MACHINERY & EQUIPMENT

Questions & Answers

Q What is the phone number for First Merchants Bank?

A The phone number for First Merchants Bank is: 317-398-9721.


Q Where is First Merchants Bank located?

A First Merchants Bank is located at 29 East Washington St, Shelbyville, IN 46176


Q What is the internet address for First Merchants Bank?

A The website (URL) for First Merchants Bank is: https://www.firstmerchants.com/locations/Bank-Shelbyville-Downtown-Shelbyville-IN


Q How big is First Merchants Bank?

A First Merchants Bank employs approximately 20+ people.


Q Is there a key contact at First Merchants Bank?

A You can contact Scott Sharrett at 317-398-9721.


Q How is First Merchants Bank rated?

A First Merchants Bank has a 3.2 Star Rating from 9 reviewers.

Key Contacts

image
Scott Sharrett
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Ratings and Reviews
First Merchants Bank

Overall Rating

Overall Rating
( 9 Reviews )
4
0
2
0
3
Write a Review

Chris Fransonite on Google

image

Business Response on Google Jul 30th, 2023
Thank you for letting us know, Alpha Omega. We're sorry to hear you had an experience that did not meet your expectations. We take customer service very seriously. Helping you to fix this issue is a priority to solve for you now. To further escalate this for priority service, please provide us with good contact information (phone number and/or email) to reach you, we will have someone from our Customer Care team contact you ASAP. You can provide this by calling 1.800.205.3464, emailing [email protected], or filling out the contact form on our website at https://www.firstmerchants.com/contact. While this experience did not meet your expectations, please know we are committed to quickly making this right and attentively helping you prosper. Thank you for continuing to bank with us.

Shana Tucker on Google

image

Business Response on Google Jul 6th, 2023
Shana, thank you for being a First Merchants customer! We strive to bring our customers products and services that enhance their lives and it makes us glad that a customer is happy with the result! Thank you for banking with us!

P. M. on Yelp

image Dealing with this bank upon the death of my mother-in-law has been the most stressful and inefficient form of customer service I have ever witnessed!  Paperwork that was needed to release funds were 1st filed by them two days early, which then required us to come back in and refile. We refiled and then two weeks later we called to check on the status and we told we didn't turn paperwork in to them. Now we have to refile again, due to their incompetence! This means we have not had access to funds since MAY!!!


Tim Giddings on Google

image Very friendly tellers
Always helpful

Business Response on Google May 23rd, 2020
Tim. Thank you for your note. We'll be sure to let our tellers know they're doing a good job!

Jefferson Washburn on Google

image Very difficult to close an account. I withdrew all my money with the intent to close. Shortly therafter I got hit with fees for having no balance, followed by additional daily fees for being negative. I couldn't close online. I went in to close in person. I offered to pay all fees to close the account but was told I'd have to come in another day no matter what method I used to pay fees.


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Overall Rating

Overall Rating
( 9 Reviews )
4
0
2
0
3

Write a Review

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