Pep Boys

Brian C _{on Google}

Apr 8th, 2024

I decided to replace my front brake pads and rotors with Pep Boys, though, I shouldnt have. The $672 estimate (I had a $40 coupon) is outrageous for brake replacement. My brother has an identical car model, a 2017 Hyundai Elantra, and for the same service, he had a significant difference in price with Malless Auto Service ($200+). Ill say that Im the fool because I didnt bother consulting him beforehand, or decide to get estimates from other shops. If youre looking to go here, you might just get an overpriced service.

Hug Life _{on Google}

Apr 5th, 2024

Do not go here!
Ruined my oil pan by over torque of the drain plug. Had metal shavings coming out in next oil change.
Offered a refund for the oil change.
Refund never came.
Offered to fix it and they did nothing but smile and lie. Still leaks. They are lazy. All of them. There are some young guys there that probably care but are learning how to cut corners by the manager. You can hear how they talk about customers and former employees while in the waiting room. Truly a trash place.

Mike Wells _{on Google}

Mar 10th, 2024

Bud at the Plainfield, Ind., location truly knows what customer service is. Thank you!

A Play _{on Google}

Mar 25th, 2024

Negative stars should be an option. Called ahead and they said they did the work I was wanting done. Made an appointment for drop off at 10am. Asked and they told me it would be few hours before the work was done. After a few hours I called them and they didn't even start on my vehicle. Said it was about to be looked at now. Waited another few hours and called again and this time when I called they said they were just now looking at it and would call me when the work was complete. No one ever called me so I went to location to get my vehicle and instead of getting it repaired I just got a bill for an inspection that said referred to dealer. So instead of fixing the item I wanted fixed I was charged for them to inspect parts of my vehicle that I didn't nor cared for them to inspect. This place is a complete rip off. I really cant believe I just wasted an entire day for them to tell me my tire pressure and fluid levels are all OK and paid them 70 to do it. Spend the extra money and go to a dealership. You'll end up there anyways.