Inkeep's Muffler King

Met Troy today. He seems like a nice and honest guy, with a kind soul. My younger sister and I broke down across the street. He drive across the street to make sure we were alright. He took her car in to inspect it.
Oct 1st, 2023

Drove from New Castle to Muncie, my car happened to break down across the street from this shop. Owner Troy noticed me sitting outside for a while and came out to make sure my sister and I were safe and okay. He was extremely kind and accommodating, even if my intentions that day were not to have my car's now-needed work done with him. Not only did he and his head tech find the issue very quickly, his prices and rates seem very reasonable too. Troy's positive attitude and words helped me beyond the troubles my car caused me. Thank you, Troy!!
Sep 18th, 2023

Absolutely HORRIBLE, the way they treat customers is laughable. Went to inquire about installing a muffler all for them to give me sour looks, treat me like i was the lowest of the low and starts cussing at me. I can understand if i was being rude but i haven't even met them before. All i did was i drive up and was IMMEDIATELY yelled at for parking in the way. A simple hey dont be there would have sufficed but nope, just being unprofessional and rude is the normal for them. Very disappointed in their customer service and saddened to see this level of disrespect in Muncie.
May 19th, 2023

They done a wonderful job plus showed and explained in detail my car repair
Feb 16th, 2023

Took it to get issue diagnosed with my vehicle and without permission went ahead and fixed the problem and refuses to give back my vehicle till $300 is paid because he worked on it without permission and is trying to say he had permission from another party in my household and he didn't.
Sep 16th, 2022