Lowe's Home Improvement

Apr 6th, 2024

Through the Lowes website we recently bought a new GE-brand gas range (with the necessary extras including a hose and LP conversion kit) and arranged to have it delivered and installed. Long story short: it turned into a dangerous, expensive, and time-consuming ordeal. The two young guys who brought the unit and did the installation seemed to be delivery people with very little appliance expertise. After installation, we started noticing odd smells from the unit and usually high flames both from the burners and inside the oven, so we called Lowes for service. Lowes directed us to call our local GE-approved appliance repair company for warranty service, so we scheduled a technician to come check it out. The technician found that the installers hadn't attached the range properly and it was leaking LP gas into our home. Not only had they apparently forced the hose onto the unit without threading it properly, they also applied no sealant to prevent leakage. The tech also said they hadn't done anything with the conversion kit, which was untouched and still hanging in its little plastic bag taped to the back of the unit. The tech was willing to install the conversion kit, but said the labor would be $180. After calling Lowes and being shuffled through four different departments we finally got in touch with someone who said they wouldn't do anything because we hadn't complained quickly enough and there was no evidence of fault. After pointing out that we had a GE-approved technician who would affirm that it had been mis-installed and had been leaking, they grudgingly took it up with the installers (Diakon Logistics). Diakon took a week to consider, then denied our request for them to pay for the corrective work on the grounds that Lowes hadn't told them that they needed to install the included LP conversion kit, and that they had no evidence that the installers were negligent. (The issue of letting dangerous gas leak into our home was apparently so unimportant that it didn't merit any consideration.) Lowes simply passes the buck back, saying the installation was Daikon's responsibility and not theirs. So... we're stuck in between, footing the bill for properly setting up a range that we already paid once to have properly set up. Lessons learned: appliances bought from Lowes may not be installed by people who know what they're doing, and if anything goes wrong you're on the hook for it yourself.
Mar 29th, 2024

Mar 22nd, 2024

Mar 18th, 2024

Great experience, super helpful staff, took great care of our needs
Mar 17th, 2024