Ferrellgas

Weve been with this company for almost most 40 years. They definitely do not have loyalty for long standing customers. Ordered propane, was given a delivery date, week later no delivery. Called in, was told theyd look into the issue. No one got back with me. Called the next day, was told a driver would be out that week. Still no explanation or apology for their screw up. Anytime we have an issue, they dont seem sorry or to really care if there was an issue.
Mar 23rd, 2024

The driver was very understanding when he had t of wait until I got my dog put up so he could deliver my propane He was very courteous
Mar 20th, 2024

This is absolutely ridiculous. My family and I have been in the cold for three going on four days now. Frozen pipes, electric bill through the roof due to space heaters, and no running water. All due to Ferrells negligence. We ordered gas almost two weeks ago as instructed when our tank hit 40%. E-mail states delivery no later than the 19th. No one showed up the 19th and gas went out. No explanation other than an email two days later stating it had changed dates to the 22nd. Guess what? If you guessed no one showed up with no explanation, YOUD BE CORRECT! I sat on the phone for 56 minutes waiting for someone to answer and oh so politely got disconnected. Due to it being after business hours. I even hit the emergency option. After reading countless Facebook posts regarding Ferrell Ive come to the conclusion there are dozens of people sitting without heat due to this company. No one is answering. No one will fill their tank because its a different company. They took our money and have not received a product or explanations for any actions. My house is currently sitting at 28 degrees as we shiver waiting for a truck. I wanted to call to cancel and get our tank removed so we can be assisted by anyone besides them and they wont even answer the phone. So now that we are $700 deep and waiting I guess we shall shiver. The amount of money Ive had to shovel out to pay for blankets, space heaters, and electricity is insane and Ferrell gas is to blame. Id be so happy to send you our plumber and electric bill as well as all of the supplies weve had to gather due to your poor service. I would go ahead and assume this company does not care about people or animals as our poor double coated dogs are shivering in these temperatures. If you love your family, enjoy necessities and dont want the headache of frozen and bursting pipes, steer CLEAR of this company. Ferrell please give us a call as wed like a refund, tank removal, reimbursements , and a cancellation of our membership. Absolutely terrible. Mind you, this is NOT the first time this happened. Back in December we paid an extra $150 for gas the next day, low and behold no one shows up and I was left on hold for an hour fighting for heat that WE PAY FOR! I will not email you or call you, you can reach out to us. So please dont say to email your email or call, Im done sitting on hold. Absolutely insane you guys are still in business with the amount of hate there is on Facebook. Meanwhile you post pictures of fun games and live music while children, adults and animals are relying on you for heat and you do not deliver.
Feb 1st, 2024

Worst customer service ever. I contacted them today and got nothing from the customer service rep other than an automated response. They overdue on their delivery date and I am almost out of gas. I will be finding a new gas provider soon. I do not recommend anyone use them as a propane provider. You will be better off going elsewhere. UPDATE: I ended up running out of gas, they ended up 6 days late and then they charged me a leak check fee of $50 because it ran out. I'm not sure he ever even did a leak check, I was home when it was being filled.
Jan 13th, 2024

Asked for delivery on 12/18. Was told 5-7 days. Received an automated call pushing our delivery out TWICE. Called again today, spoke to supervisor and was told we would get a call back today. No callback and still no delivery. Customer service is awful.
Dec 23rd, 2023