Southpointe Healthcare Center

My mother has had spine, hip, and ankle surgery to recover from a car wreck from long ago. She's been in and out of hospitals and rehab off and on for years, and they sent her here recently since she had gotten weak following a stint in the hospital with infections. While she was there, they threatened to take her off of pain medicine, gave her antibiotics late every day after she begged them multiple times to give it to her at 5pm like the doctor ordered. They never gave it to her at the designated time. Instead, the nurses and technicians continued to go hours at a time without doing anything, my mother would call me crying saying that they ignored her. They have a fuction where a patient can only call once, the call button stops working after one click. The patient has to listen to it beep until they come to check on them. But, they'd take an hour just to see what my mom needed. What if she had fallen? My mom was supposed to get rehab here, but she came home weaker than she was when she was sentenced here. I'm sorry, I mean sent here. The whole time she was there, she got between 15 to 30 minutes of rehab per day. In two weeks, they gave her one shower. She was forced to urnitate on herself because they took too long to reapond to her asking for help. The other 23 hours of the day she was laying in bed, getting weaker. If I had an enemy, I would recommend this place.
Mar 23rd, 2024

Please do not send your loved ones here. My mother was in there, and I got her out of there as soon as possible. They would forget her on her bedpan and soaking in her urine for over an hour. They would forget to feed her. They gave her 1 shower in over 2 weeks. They would even yell at her about her needing her medication. I also believe they stole her pills. They would never give her the full amount of pills that she was supposed to have, and then they sent her home without the full amount of pills that she was supposed to have.
Mar 22nd, 2024

Mother was admitted here before. Got an awesome service from rehab..if i remember the name of the therapist is Gen...she is so good with patient care. If you want to stay here, request her as your therapist... For an Update... i need to get back the 4 stars to 2 stars..., Dont know what happen to their rehab department..., change of management?? all the good therapist were gone...., new manager.... lots of changes.., need to pull out my relative from this facility...! Bad management,,
Feb 29th, 2024

I've had the pleasure of working with Southpointe for several years. The care team do a great job managing patients needs and are a pleasure to work with!
Oct 22nd, 2023

Do NOT recommend at all!! Very rude and they missed loved ones dr appointments then get letters for $50 fee for missing them.
Oct 19th, 2023