At Home Health Equipment

This is the 2nd time in 2 years I have had to rent a lift/recliner chair from AHHE and I could not have been happier. From Lori placing my order to the deliver drivers on drop off and pick up to Andi in billing, they were great. Hoping I don't have to do it again, but I know who to call if I do.
Nov 23rd, 2023

Bonnie is unprofessional. When I called, I got two words out and she was transferring me. She didn't give me a chance to explain anything. I called back and got someone else and she was more helpful. This person evaded giving her name when I asked to whom I was speaking with. I just wanted to make sure that I didn't get Bonnie again. I received a message from a Sleep Coach that my order for CPAP supplies would not be shipped due to me not being in compliance. Therefore, insurance would not be paying and would I like to self pay for the supplies. My thing is, I never received a phone call or text before the 90 day period from anyone asking how things are going? No follow call or text, asking if I am having any problems. I didn't know there were sleep coaches until I got a message from one of them. Shouldn't sleep coaches or someone else be during follow calls with customers using the CPAP machines during the 90 day period. In my opinion, customer service is lacking. I will be returning the CPAP machine.
Sep 16th, 2023

The initial visit to get my APAP machine was good everyone was friendly and I felt informed. It was the customer service by phone with the therapist that I found to be only fair. I felt like my mask concerns were being dismissed and that I should just follow up with my doctor for guidance.
Apr 22nd, 2023

Absolutely Rude. I've been waiting for months for this appointment, arrived and was told I was a day early. That's fine but I had other questions so I wanted to ask them. The rude bald headed ginger not only wouldn't allow me to get my questions out, he cut off another employee who asked if she was able to help me as he scrambled off to another part of the building. Completely unprofessional.
Mar 27th, 2023

Delivery staff was incredibly rude to family of hospice patient. Once the patient had passed, the company attempted to drop off new equipment and pick up the previously used equipment THE SAME DAY THE INDIVIDUAL PASSED WITH NO CALL AHEAD. Company sent the same individual who was just as rude. The only saving grace of this company was James, who I believe was a warehouse manager. At Home Health Equipment should be avoided if possible.
Mar 18th, 2023