CVS

Mar 31st, 2024

Tonight, I had a GOOD experience... FOR ONCE. NO they are not always the fastest. They actually usually SUCK... SORRY CVS... but it's true of this location. Normally, it takes DAYS to get a script filled, but tonight, it was relatively quick. It was maybe a little after 8pm when I came in, they close at 9pm on Friday's. I had an Upper Respiratory Infection, and had 3 scripts called in. I walked in and asked about my scripts, the tech looked them up and started working on them right away. It's like she stopped what she was doing and worked on just mine, to get them done before they closed. Yes, I had to wait just a bit, but she got them done really quick and both her the the pharmacist were REALLY NICE. Its not often that a good review gets to be written about this location, so I wanted to let my story be known. They are REALLY understaffed, so maybe we all need to take that into consideration when we get mad at the long wait times. This location services a HUGE neighborhood, with limited help. Please be kind to them. They are just people like us, doing a job that they probably don't like, for not enough money. Don't make their day harder.
Mar 5th, 2024

Always give a hard time to pick up medication. Even after calling in advance
Feb 7th, 2024

I was in the drive thru with my sister and heard the tech at the window with the long box braids mocking us WITH ATTITUDE about a question we had (she thought she hung up the phone but she was clear as day) THIS IS UNACCEPTABLE CUSTOMER SERVICE I WILL BE CALLING CORPORATE
Feb 2nd, 2024

Would give zero stars if possible. Needed seizure meds that were SUPPOSED to be on auto-refill, with multiple refills available. EVERY month when I picked them up, I confirmed they were on auto-refill and was told the next month's supply would be ready on time. EVERY MONTH the meds are at least a week late because "there's no auto-refill on your account." This past month was the last straw. After calling 3 days in a row and being told the medication was still on hold (not insurance or refill issues, I asked), we decided to give it a week to see. I call back 2 weeks after I was SUPPOSED to have the medication, and I was told "I see the request, I can fill it and have it ready for you later today." I asked why it's taken so long and if they've been out of the medication. Her response: "No, we've had your medication in stock. I'm not sure why we wouldn't have filled it, let me look. The only reason we wouldn't have been able to get it would be if there was a hold on your account, but there's no history of you having a hold." I asked her to clarify 3 times. Bottom line: there was no reason the medication needed was delayed for 2 weeks. Not insurance issues, not provider issues, not stock issues, not hold issues. Incompetence cannot describe the issues I've experienced here. I now drive 20 minutes out of the way to visit a Costco pharmacy who filled the prescription the same day I called to ask them to transfer the account over. Do not waste your time, especially if you rely on necessary daily medication.
Feb 1st, 2024