Huntington Bank

Absolutely the best customer service! This is my new favorite Huntington branch, hands down:)
Oct 18th, 2023

Aug 26th, 2023

The customer service line is a big scam from what I experienced. For one I wish we could actually talk to people in our actual state and not different states too much confusion, so I have the standby cash option, I use the transfer when times get tough and so every time I get my check automatically pay the money back ,so last week made a transfer on July 19th and now my account has opted in early pay so now I get paid early so the next day on the 20th when my check hit my account that was the first thing I did was pay the standby account so Friday rolls around now its July 21st money has not been processed and I thought thats odd because normally its processed by the next day. So by Saturday morning July 22nd still no updates so I decided let me call customer service and the lady I talked to the first time very helpful but of course wasnt in my state she saw my records and told me she could see where my payment was made on the 20th and that nothing was blocking the payment and she told me normally it can take a while she told me by Monday it should be processed cause of course weekends doesnt count, so Monday rolls around still has not been processed so I waited until Tuesday morning still nothing has been processed so I call customer service again so now Im talking to a whole new lady and have to bring her up to speed so now remember the lady told me she can see the payment was made on the 20th on file, now when Im talking to this lady she states that there is no payment made for the 20th so okay where did the payment go? And then she proceeded to say that I didnt owe anything and that I had my line of credit but on my end it says that I still owe a fee then after that proceeds to get smart and say she had no reason to make this up and that it says right here I dont owe anything so okay again where did the payment go just from three days ago so I feel that I was robbed out of my money and had to come out of my pocket again and pay this fee again so now Im in the process of having the account shut down because I dont like the fact that Im basically being told that I didnt make a payment when I know I did and your not listening to what the customer is telling you, and the lady stated that she seen the records of the payment I just wish they can improve the customer service line and make it where you can only talk to people from your state cause right now it feels like a big scam and a big miscommunication.
Aug 1st, 2023

Their car loans are a trap to make you incur late fees never have I had more trouble paying a bill than my car loan through this bank. They make it very difficult to set up auto pay and when I came into the branch they offered me no help and told me to go online they would not let me use their fax machine to send the auto payment even. Yes thats right getting this on auto pay does involve a fax machine if you do not want to create a Huntington bank account
Dec 24th, 2022

I am a new customer to Huntington Bank and I had a horrible experience with them today I was treated like a criminal when I took a money order in to deposit it in my account they put a 6 day hold on the funds which I was fine with but then I find out that they locked my debit card and my online banking because the money order had a hold on it I was talked to very rudely by the branch manager and she didnt care that her tell told me when I did the deposit it would post the next business day which was a lie I feel like I was treated wrongly at the beach because I was black and they thought I stole the money order once the account is cleared I will be closing my account immediately and I will never do business with Huntington if I could give zero stars I would worst service ever
Jan 20th, 2023