Broad Ripple Trails

I will start this review by saying office staff was always kind and AMAZING while we lived there. Unfortunately; this place almost put me in a mental hospital (seriously). When my boyfriend and I lived here about 2 years ago, we noticed it smelled like gas and the stove was always warm. We were told by maintenance that it was normal. I should have known thats not the case: over the year of us living there, my boyfriend and my mental health deteriorated extremely. I have never had the type of depression I had when living here. After moving out, our mental health greatly improved. Do not let them convince you that gas smell is normal, it can kill you slowly. I also witnessed multiple people pulling guns, (one on my downstairs neighbors dog) and another shot his gun in the air off his porch. There was a police standoff due to a hostage in the building next to us. Gun shots every single night and strangers poking at our windows. Ive never experienced anything like it.
Feb 2nd, 2024

Jim and the rest of the staff at the clubhouse were so helpful when my dog was lost today! Regina was so sweet to my son as well. Thank you so much
Oct 9th, 2023

I came here all the way from Denver, Colorado. Broad Ripple Trails made it feel like home again!! From beginning to end, it has been so smooth, welcoming, and refreshing. I have to thank Baile!!! Honestly a Rockstar! She made this so easy for me! I really didn't have to do a single thing (outside of the norm) besides look at the apartment. Regina was so welcoming every time I called before I moved to Indiana. I also have full confidence in the management team when it comes to maintenance. Ben, Maintenance Manager, personally introduced himself and I feel very safe with him walking into my apartment when I am not there(with my permission). I recommend this Apartment Complex to anyone! They were there for me when others we're not!!! Thank you guys!
Aug 10th, 2023

changed my 3 star review to 5 stars. i transferred units in april, and it wasnt until jim arrived that i was able to get my refund back. he was very patient with me and assured i would get my money back. since hes starting managing the property ive also had a lot less of a crime problem. theyve also started rejuvenating the property with paint jobs, repairs, and an overall facelift. the price of rent is worth having a reliable property manager that actually takes care of the property.
Aug 4th, 2023

It's a horrific place to live. Their office hits you with unfair charges when you move out, and they are terrible at responding to any contact. Management lets tenants leave their dog waste everywhere on the property, including piling up on the sidewalk. People were allowed to let their dogs urinate and defecate on their patios, and then sweep it off the deck onto the parking lot and onto cars. We frequently saw cops in the parking lot, and we had to report gun shots several times. There were at least three fights in the parking lot involving multiple people, and management was late to notify us about a slate of car break-ins. Worst place I have ever lived, and it is a terrible blemish on the nice community.
Aug 3rd, 2023